HiStripsReviews of histrips.com

Response from HiStripsJul 2, 2026

Hi Sam, We're truly sorry for the experience you've had. This is not the level of service we want any of our customers to receive, and we sincerely apologize for the frustration caused by the delays and lack of communication. We'd really like the opportunity to make this right. Could you please provide the email address you used to contact us or place your order? Alternatively, you can reach out to us directly at [email protected]. Please know that we're committed to resolving this issue for you, whether that means locating your order, arranging a replacement, or issuing a refund if appropriate. Our support team will be there to assist you every step of the way. We hope to hear from you soon so we can get this resolved.

Response from HiStripsJul 2, 2026

Hi Victor, We're truly sorry for the frustration and disappointment you've experienced. We completely understand why you feel this way, and we sincerely apologize for both the shipping delay and the time it took to resolve your concerns. We've replied to your emails and have resolved your case by processing a full refund. To make things as easy as possible, we've also waived the need to return the product. We hope you've received our email with the update. If you haven't, please check your spam or junk folder, or reply to us directly and we'll be happy to resend the confirmation. Please know that we're committed to making this right and appreciate you giving us the opportunity to resolve the issue.

Response from HiStripsJun 29, 2026

Hi Jamie, We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. Customer satisfaction is our top priority, and we'd really like the opportunity to make this right. We've already reached out to you via email with a resolution and are committed to resolving this issue as quickly as possible. At your earliest convenience, please reply to our email so we can assist you further and provide the best possible resolution. Thank you for your feedback, and we hope to have the chance to restore your confidence in us.

Response from HiStripsJun 25, 2026

Hi Paul, Thank you for taking the time to share your experience, and we're truly sorry for the frustration caused. We've replied to your email directly to address your concerns and work toward a resolution. We understand the disappointment caused by the delays and the lack of communication regarding stock availability, and we sincerely apologize for that oversight. Please check your inbox, as we've outlined the options available to make this right for you.

Response from HiStripsJun 21, 2026

Hi, We're sorry to hear that your order has taken longer than expected and understand why that would be disappointing, especially when our website advertises fast delivery. A delay in fulfillment does not mean the order is being dropshipped from China. We recently experienced an unexpectedly high volume of orders, which unfortunately caused disruptions in our operations and delayed some shipments. We'd like to look into your specific case and help resolve this, but we're currently unable to identify your order from the information available in the review. We've already requested your order details through here and are simply waiting for your response so we can investigate further. We appreciate your patience and hope you'll give us the opportunity to make this right once we receive your information.

Response from HiStripsJun 19, 2026

Hi, We're sorry to hear that your order took longer than expected to arrive. However, we'd like to clarify that we do not refuse refunds or cancellations without reason, and we certainly are not a "shady operation." If your order has still not been delivered, please contact us at [email protected] with your order number, and we'll review your case immediately. If a refund is due, we'll process it without hesitation. We understand that delays can be frustrating, but we always aim to resolve issues fairly and transparently. We'd appreciate the opportunity to look into this for you and make things right. Once resolved, if you feel it's fair, we'd be grateful if you could update your review to reflect the outcome.

Response from HiStripsJun 16, 2026

Hi, We're sorry to hear about your experience and understand your frustration regarding the lack of updates. Please contact us directly at [email protected] with your order number, and our team will investigate your case as a priority. If there has been an unexpected delay with your shipment, we'll provide you with an update and ensure an appropriate resolution as quickly as possible. We understand that communication is important, and we appreciate you bringing this to our attention. We'd welcome the opportunity to make things right. Once everything has been resolved, if you feel it's fair, we'd be grateful if you could update your review to reflect the outcome.

Response from HiStripsJun 16, 2026

Hi, We're sorry to see this review, but we do need to clarify that the claims made here are not accurate. We have been actively responding to customers regarding their orders, and we have not ignored requests for assistance. If you still haven't received your Onyx Vibration Alarm, please provide your order number so we can investigate the status of your shipment immediately. If there has been an issue with delivery, we will of course make it right with either a replacement or a refund. We take these matters seriously and are committed to resolving any genuine issue as quickly as possible. [email protected]