HiStrips offers the ultimate performance & recovery solutions for athletes & everyday performers. Elevate your training & sleep with our innovative products and achieve your peak potential. Live a healthier, more energized life with HiStrips.
HiStrips (histrips.com) has 610 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
histrips.com
Website
histrips.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered the Onyx Alarm watch. I used it for 4 days straight and loved it. Then it ran out of battery, so I watched the video tutorial on how to charge it. Turns out my Onyx did not come with an attached charging unit like in the video. So I have no way of charging it. I have contacted customer service via email 3 times in 3 working days on 2 different accounts and neither have even gotten a response. Really starting to think this company is a scam that uses athletes photos and sponsorships to convince people it’s not another Temu. A pity because the concept of the product is great. Customer service is 0/10.
Response from HiStripsJul 17, 2026
Hi there,
We're really sorry to read this. Based on what you've shared, it sounds like your emails may have been overlooked, and we sincerely apologize for that. We definitely don't want anyone waiting that long for a response.
We're more than willing to help get this sorted for you. Could you please send us here your order number, that'll allow us to locate your request right away and look into what happened.
Once we have your order details, we'll do everything we can to get this resolved as quickly as possible.
We appreciate you bringing this to our attention and hope we can turn this experience around.
ML
Mike L.
No communication on my order 105488
No communication on my order 105488. The local delivery company hasn’t received the package for over a week while they chose the 24h delivery option, which is outrageous. Customer support doesn’t seem to care to respond to my emails about the package and I have no way to know where my package is. Complete silent from their side, not even any type of response on Facebook, instagram or email at all. Contact me asap or I will file a complaint. This is NOT normal !
Response from HiStripsJul 15, 2026
Hi Mike,
Thanks for taking the time to leave your review. We're sorry to hear both about your experience with the product and the shipping delay.
We've just sent you an email so we can work with you directly to make this right. Please have a look in your inbox when you have a moment, and we'll do everything we can to find a fair resolution.
We look forward to hearing from you.
IV
Ivan
Absolute scam
Absolute scam. Read the fine print! Only after I placed an order for the strips, I found out that it’s a subscription! Ridiculous.
Response from HiStripsJul 10, 2026
Hi Ivan,
We're really sorry to hear about your experience, and we completely understand why you'd be frustrated.
We'd really appreciate the chance to look into this properly and get it sorted for you. Please send us your name, the email address used for your order, and your order number by emailing us at [email protected].
Once we have those details, we'll review everything and work with you to resolve this as quickly as possible.
Thanks for bringing this to our attention. We hope you'll give us the opportunity to make things right.
ST
Stuart
Terrible experience
Terrible experience. My order was delayed for weeks, arrived with missing items and required constant interaction with the help center to get anything done. The products are nice but not worth the stress and abject lack of back end processing. Highly disappointed and would avoid going forward.
Response from HiStripsJul 10, 2026
Hi Stuart,
We're really sorry to hear about your experience. Delays, missing items, and having to repeatedly reach out to support just to get things sorted isn't the experience we want anyone to have, and we completely understand your frustration.
We'd really appreciate the chance to look into this properly and make things right. Please send us your name, the email address used for your order, and your order number either here on Trustpilot or by emailing us at [email protected].
Once we have those details, we'll review everything and work with you to find the best possible resolution.
Thank you for taking the time to leave your feedback. We genuinely appreciate it, and we hope to have the opportunity to turn this experience around.
RA
Rabia A.
They don’t work
They don’t work, it’s useless, they don’t stay on for longer then 1sec. And you get a non wanted monthly subscription with it without consent! Be aware
Response from HiStripsJul 9, 2026
Hi Rabia,
We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.
We have already reached out to you by email and hope you've received our message. We're committed to resolving your concerns, whether it's regarding the device or the subscription, and we're here to help find the best solution for you.
We're currently waiting for your reply so we can assist you further and make this right.
Thank you, and we hope to hear from you soon.
EL
Eliza
Total scam
Ordered 2 wristbands and the nasal strips.
The strips did not change anything to my husband's snoring. Like literally 0% difference.
The wristbands don't have good quality. We both couldn't even put it on ourselves. It took my husband 4 minutes to put mine on myself! Everytime you need to set the alarm, you need to set the alarm time from zero. Taking up to much time.
So we wanted to return the products, which they offered us a 30% discount on. We declined, because we can't even put them on ourselves (we are early 30, so no motoric problems)
It takes weeks for them to answer.
We are now 1 month in and just now got an email, with an address in NEW YORK (our product came from Germany) we need to send it back to.
This is all just a giant scam.
I did Report this to PayPal.
Terrible costumer service.
Response from HiStripsJul 7, 2026
Hi Eliza,
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand why you feel disappointed.
We'd genuinely love the opportunity to help make this right. One thing we'd really like to understand is your comment about waiting weeks for replies, as this is not our normal response time. Our support team works hard to respond to customer emails every day, so we'd like to investigate what happened in your case and why your messages weren't handled as expected.
Rest assured, we're here to help resolve this in your favor. We've requested your order information through Trustpilot. Once you provide it, we'll reach out to you directly, review your case thoroughly, and do everything we can to reach a fair resolution.
Again, we're very sorry for your experience, and we hope you'll give us the opportunity to make this right.
RM
Roberto M.
Pessimi
Pessimi. Nonostante li abbia messi più volte a regola d'arte, si staccano subito a differenza di altri cerotti nasali più commerciali (e molto più economici)
Response from HiStripsJul 4, 2026
Hi Roberto,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that the nasal strips didn't meet your expectations.
We understand how frustrating it is when a product doesn't perform as expected, especially if it doesn't stay in place. This is certainly not the experience we want for our customers.
Our support team has already reached out to you via email, and we hope to hear back from you soon so we can better understand what happened and work toward a resolution.
Please reply to our email, and we'll be happy to assist you.
We sincerely apologize again for the disappointment.
TP
Tiffany P.
0 Stars
0 Stars. Terrible purchasing experience. Equally Terrible Customer Service.
I ordered the wristband on June 13, the company advised the item would ship in 1-3 days. On June 22 I emailed customer support (there is no customer support number-everything is via email) since the item tracking showed processing and asked to cancel the order since it was a Father’s Day gift and wasn’t shipped nearly 10 days after being ordered. I was advised via email that the item couldn’t be cancelled because it was in the fulfillment process, but that I could return for a full refund once received. The item didn’t ship until the 28th (a full week later) and arrived on the 30th. Upon receipt I immediately emailed and asked for the item to be returned. On July 1 I was asked to “try the item” before I could return it. I emailed back and said no, and to proceed with the return. They then emailed and requested I open and photograph the item so they can see its condition before they will process the return. I still haven’t received the return confirmation yet. This is the absolute worst customer service I’ve ever experienced. The item didn’t ship for over two weeks and now the company is giving me the run around to return a new, never used item with return requested before the item was delivered and again immediately upon receipt of the item. Never experienced this level of unprofessional service from any company. If I could give negative stars I would.
Response from HiStripsJul 3, 2026
Hi Tiffany,
We're truly sorry for the experience you had, and we completely understand your frustration.
We've already replied to your email, and to resolve this as quickly as possible, we've processed a full refund for your order. There's no need to return the item, you may keep it as our gift or pass it along to a family member or friend.
We sincerely apologize for the delay in shipping and for the inconvenience caused during the return process. We understand that this was intended to be a Father's Day gift, and we recognize how disappointing it was that it didn't arrive in time. We take full responsibility for falling short of your expectations.
While we do ask for a photo in some return cases to verify the item's condition and help improve our quality control, we understand that, in your situation, this added to your frustration. That was never our intention, and we're sorry for the experience.
Customer satisfaction is our highest priority, and we always aim to resolve any issues as fairly and quickly as possible. We value every piece of feedback we receive, as it helps us improve both our products and our service.
Thank you again for your honest feedback, and we sincerely apologize for the disappointment. We wish you all the best.
