HiStripsReviews of histrips.com

Response from HiStripsAug 10, 2026

Hi there We’re sorry to hear about your experience. We’d really appreciate the opportunity to understand what went wrong and try to turn this around for you. If you could share your order number or email address through our request here, our support team will look into this and do our best to get things sorted for you. We hope to hear from you soon.

Response from HiStripsAug 8, 2026

Hi there, We're truly sorry to hear that the Onyx Band didn't meet your expectations, especially after giving it a full two weeks of use. We completely understand how frustrating it must have been if the vibration wasn't strong enough to wake you. Please rest assured that we're here to help and would appreciate the opportunity to make this right. Vibration sensitivity can vary from person to person, but if your unit is unusually weak or isn't functioning as expected, we'd be happy to look into it and see what solution we can offer. If you still have any details about your order, please reach out to us at [email protected] with your order number. Our support team will be happy to review the situation and assist you further. We sincerely apologize for the experience and appreciate you taking the time to share your feedback. We take comments like this seriously and will continue working to improve both our products and customer experience.

Response from HiStripsAug 5, 2026

Hi JP, We're sorry to hear you were disappointed with your experience. We've already reached out and asked for your order information so we can look into this properly and resolve the concerns you've raised. Once we have your order details, we'll be happy to review everything with you and work toward a suitable resolution. We look forward to hearing from you.

Response from HiStripsAug 3, 2026

Hi Mathew, We're sorry to hear about your experience and understand your frustration. We've already reached out to you via email and will continue working with you there to get this resolved as quickly as possible. Our team is reviewing your case and we'll make sure we find a fair solution. Thank you for your feedback, and we appreciate the opportunity to make things right.

Response from HiStripsJul 26, 2026

Hi there, We're very sorry to hear about your experience, and we sincerely apologize that the product did not meet your expectations. We understand your frustration regarding the return shipping policy, and we're sorry that it left you feeling disappointed. Your feedback is important to us, and we'll share it with our team as we continue looking for ways to improve both our products and our customer experience. We want you to know that we're here to assist you and will do our best to resolve your concern in your favor. We've already requested your order number and email address so we can locate your order, review your case, and provide the best possible solution. Please rest assured that we're committed to helping you. Once we receive your details, we'll get back to you as quickly as possible and work with you to find a resolution.

Response from HiStripsJul 20, 2026

Olá Matheus, Lamentamos muito a sua experiência e pedimos sinceras desculpas pela frustração que isso causou. Tenha certeza de que sua satisfação é nossa prioridade e estamos aqui para ajudar a resolver isso. Já respondemos ao seu e-mail e estamos trabalhando ativamente com você para encontrar uma solução. Compreendemos como os atrasos no envio podem ser decepcionantes, especialmente quando você está esperando pelo seu pedido. Nosso objetivo é sempre consertar as coisas e continuaremos ajudando você até que o problema seja totalmente resolvido. Esperamos realmente receber uma resposta sua em breve para que possamos seguir em frente e fornecer o suporte que você merece.

Response from HiStripsJul 19, 2026

Hi Sarah, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We monitor and respond to our emails every day, so we'd really like to investigate what happened in your case and understand why you didn't receive a response. Rest assured, we're here to help resolve this and find out exactly what happened with your order. We've already requested your information. Could you please provide your order number and the email address you used to place the order? Once we have those details, we'll investigate your case immediately and work with you to find the best possible resolution. We appreciate the opportunity to make this right and look forward to hearing from you.

Response from HiStripsJul 17, 2026

Hi Leopold, We've just replied to your email with a full update regarding your order and refund. We're sorry for the lack of communication surrounding the delay. We've explained what happened and the steps we've taken to resolve everything. We hope you'll take a moment to read our email, and if anything is still unclear, just reply directly. We'll be happy to help.