HiStrips offers the ultimate performance & recovery solutions for athletes & everyday performers. Elevate your training & sleep with our innovative products and achieve your peak potential. Live a healthier, more energized life with HiStrips.
HiStrips (histrips.com) has 610 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
histrips.com
Website
histrips.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I still haven’t gotten my order. I keep sending them emails but an AI keeps replying with what is your order number while it was in the email I sent and when I do send the order number I get ignored. I haven’t gotten an estimated time of the Delivery and also zero updates about the Delivery.
Response from HiStripsSep 2, 2026
Hi Sameh,
We sincerely apologize for the issue with your order and for the frustration caused by the delay in communication.
We have already replied to your email, and we hope to hear back from you so we can properly assist and resolve this issue for you. Please rest assured that we are here to help and will do our best to get this sorted out.
We’re very sorry again for the inconvenience, and we appreciate your patience.
Best regards,
MM
mnm M.
The red light panel is advertised that…
The red light panel is advertised that you can bring it into the shower but in actual Case it's not waterproof and you can't!
Response from HiStripsAug 30, 2026
Hi there,
I’m really sorry for the confusion and for the issue this has caused.
The Red Light Therapy device is water resistant, so it can be used in a bathroom or shower area. However, it is not waterproof, and we do not recommend placing it directly under the shower stream or exposing it to direct water pressure, especially around the charging port.
I sincerely apologize if our advertising made this distinction unclear.
We’d be happy to look into your specific situation and make sure we assist you properly. Please provide your order number and the email address used when placing the order so we can locate your purchase and have our support team assist you.
Rest assured, we’re here to help resolve this for you.
ME
Meg
Poor product, misleading return policy
Tried the vibrating alarm clock as it was advertised for heavy sleepers. They also had a 100% money back guarantee with “no questions asked” The vibrating alarm clock was weak and hard to program. It wouldn’t wake me up and since the alarm turns off automatically after two minutes I would sleep through it. I emailed for a return and it took four email exchanges to receive return instructions, including to alert the company when my package arrives at their warehouse to get my return.
Response from HiStripsAug 28, 2026
Hi Meg,
We’re really sorry to hear about your experience with the Onyx Band, and we sincerely apologize for the frustration caused by the return process.
We understand how disappointing it is when the vibration isn’t strong enough to wake you reliably, especially when you purchased it specifically as an alarm for heavy sleepers. We’re also sorry that it took several email exchanges before you received the return instructions.
We’d really like the opportunity to resolve this for you. Please provide your order number or the email address used to place your order here, and our support team will look into your case and help you with the next steps.
Customer satisfaction is our top priority, and we’re committed to making this right.
EM
Emma
This is a complete SCAM!!
This is a complete SCAM!!! They set up a recurring monthly debit without your knowledge and make it impossible to cancel via PayPal due to the addition of a $0.00 item. They do not respond to email requests to cancel. STAY CLEAR!
Response from HiStripsAug 23, 2026
Hi Emma,
We’re really sorry to hear about your experience and apologize for the frustration caused.
We respond to support emails daily, and we’re sorry if you haven’t received a reply from our team. We’d really like the opportunity to look into this and resolve the issue for you.
Please provide your email address and order number here, and we’ll check your case and assist you directly.
Thank you, and we hope to hear from you soon.
G
G
I have ordered an alarm strap
I have ordered an alarm strap, not been shipped. Says it’s been sent to royal mail. Tracking doesn’t work, order says. Pending, emails to customer services ignored several times. Says items shipped in 2-3 days, this is a week later. And nothing has been done, item isn’t with Royal Mail, says pending when I check my order on line, no support from customer service.
Response from HiStripsAug 22, 2026
We’re sorry to hear about the delay and the trouble you’ve had getting an update. We’d definitely like to look into this and get it sorted for you.
Could you please send us your order number and the email address used when placing the order? We’ll check the shipment status and see what’s going on with the Royal Mail tracking.
CO
Comro
NOT FOR HEAVY SLEEPERS Product Doesn’t wake me up
Product Doesn’t wake me up, wristband is not for heavy sleepers
Response from HiStripsAug 15, 2026
Hi Comro,
We’re really sorry to hear that the Onyx Band didn’t wake you up and that it didn’t meet your expectations.
With vibration-based alarms, some people do need a little time for their body to adjust to the vibration as a wake-up signal. However, we also understand that results can vary, especially for very deep sleepers.
We’d really like the opportunity to resolve this for you. We’ve already requested your order number and email address so our support team can contact you directly and look into your experience.
We’re committed to making this right and finding the best solution for you. Thank you for giving us the opportunity to help.
DS
DS
DO NOT ORDER FROM THEM
I would give this site and the customer service an ABSOLUTE 0 if I could.
I had to email nearly three times from two different email addresses over three days before I heard back from them. I'd made a mistake with my order and they claimed they couldn't cancel it or remove one of the items because it was being prepared. They offered me a discount to keep the item. I said I didn't want that I'd just like to cancel.
I emailed them within MINUTES of placing the order. They wrote back two days later. I received emails translated from German, weird, at 3am while they claim to have only one customer service email and being located in NYC.
My label wasn't made. My order wasn't even finished packed for nearly 2 weeks. During that time i begged them to just cancel it and they claimed they couldn't. LOL ITS NOT EVEN PACKED BRO...
I contacted the shipping company to intercept the parcel (private of course) and they were more helpful and understanding but obviously couldn't do anything.
The order was delivered and they want me to f***ing pay for a return label after BARELY responding, barely helping, and pretending to be helpless in their solutions or ability to intervene with their obvious drop shipping.
Just a hassell. It sucked ass and I'm sure the product is mid anyway.
Response from HiStripsAug 12, 2026
Hi there,
I’m truly sorry to hear about your experience, and I sincerely apologize for the frustration caused by the delayed responses and the difficulty you experienced with your order.
We take feedback like this seriously. We monitor our support emails every day, so we would really like to understand what happened in your particular case and review the communication history properly.
Our goal is to help you and resolve your issue, not leave you feeling that you had to repeatedly reach out without receiving the assistance you needed.
We’ve requested your order number and the email address used to place the order so we can locate your order and review your previous messages. Once we have those details, we’ll be able to investigate what happened with the cancellation request, the processing time, and the return situation and work toward an appropriate resolution.
Again, I’m very sorry that your experience did not meet the level of service we aim to provide. We appreciate you bringing this to our attention, and we genuinely hope we can make this right for you.
BE
besart
1 month to deliver
over a month to deliver, bad customer experience
Response from HiStripsAug 11, 2026
Hi there,
We’re truly sorry to hear about your experience and the delay with your delivery. We completely understand how frustrating it must have been to wait over a month for your order.
Please rest assured that we’re here to help and would really appreciate the opportunity to look into this and make things right.
Could you please provide your order number and the email address used for the purchase here? Once we have those details, we’ll check your order and do our best to resolve the issue in your favor.
We sincerely apologize again for the poor experience and hope we can turn this around for you.
