HiStripsReviews of histrips.com

Response from HiStripsJul 20, 2026

Hi Kristoph, Thank you so much for taking the time to share your experience and leave us a review! We're really happy to hear that the Onyx Band is working well for you as a light sleeper. That's exactly the type of experience many of our customers have. Using a backup alarm on Mondays is also a great idea while you're continuing to build confidence with the band. Many users find that using all 3 alarms, spaced about 10–15 minutes apart, helps improve reliability, especially during the adjustment period. Thank you again for your support and honest feedback. We truly appreciate it, and we hope the Onyx Band continues to serve you well!

Response from HiStripsJul 18, 2026

Hi Arjun, Thank you for your honest review and for giving the Onyx Band a try. We're sorry to hear that the vibration wasn't strong enough for your needs. Since everyone responds differently to vibration alarms, we understand that they may not be the right solution for every sleeper, especially heavier sleepers. That said, we're truly grateful for your kind words about our customer support. It means a lot to our team that, despite the product not meeting your expectations, you felt well taken care of. Thank you again for your feedback and recommendation. We genuinely appreciate your support, and if there's ever anything else we can help you with, please don't hesitate to reach out.

Response from HiStripsJul 15, 2026

Hi Emily, Thank you so much for taking the time to update your review. While we're sorry that the Onyx Wrist Alarm wasn't the right fit for your needs as a deep sleeper, we're truly grateful that you gave us the opportunity to make things right. Providing prompt and fair support is very important to us, so it means a lot to hear that you were happy with the way your case was handled. We genuinely appreciate your kind words about our customer service and your willingness to update your experience. Feedback like yours helps other customers understand that, even when a product isn't the perfect fit, we'll always do our best to resolve the situation fairly. Thank you again for your understanding and support. We wish you all the best, and if we can ever help you in the future, please don't hesitate to reach out.

Response from HiStripsJul 10, 2026

Hi Hannah, We're truly sorry to hear about your experience, and we sincerely apologize if you haven't received our replies. Please know that we respond to customer emails every day. If you haven't seen a response from us, we kindly recommend checking your spam or junk folder, as sometimes our emails can be filtered there. We've also reached out to you here on Trustpilot and requested your order details. If you could please provide them, we'll be happy to look into your case, assist you properly, and work toward resolving the issue as quickly as possible. Rest assured, we're here to help and will do everything we can to make this right. We look forward to hearing from you.

Response from HiStripsJul 9, 2026

Hi Rich, We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. We have already replied to your email and hope you've received our message. Please know that we're here to resolve this for you and will do everything we can to make things right. We're currently waiting for your reply so we can continue assisting you and provide the best possible solution. Thank you for giving us the opportunity to help, and we look forward to hearing from you soon.

Response from HiStripsJun 30, 2026

Hi Melissa, We're very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We have actually replied to your emails, however, it appears that your email address is currently on a bounce list, which means our replies are unfortunately not being delivered to your inbox. We've attempted to respond, but our emails are unable to reach you. To help resolve this as quickly as possible, could you please contact us using a different email address? Once we receive your message, we'll be able to assist you with your return request right away. Rest assured, we're here to help and we'll make sure your issue is resolved. We look forward to hearing from you soon.

Response from HiStripsJun 25, 2026

Hi Sean, We're very sorry to hear about your experience, and we sincerely apologize for the frustration caused by both the delay and the difficulty you encountered with the product. Thank you for taking the time to share your feedback. We understand how disappointing it can be to wait for an order and then find the setup process more complicated than expected. We have replied to your email and have already addressed your support request. Our team is here to help resolve this for you, whether that means assisting with setup, arranging a return, or finding another suitable solution. Your satisfaction is very important to us, and we would appreciate the opportunity to make things right. We hope to hear from you soon so we can continue assisting and reach a resolution that you're happy with.

Response from HiStripsJun 16, 2026

Hi, Thank you for updating your review and acknowledging that the products themselves are good and that the overall delivery time was within the expected range for a US to Ireland shipment. That said, we completely understand your frustration with the lack of communication during the process. You should never feel like you have to chase us across multiple channels to get an update on your order, and we're sorry that this was your experience. We're pleased that your order ultimately arrived safely and that you're enjoying the products. We also appreciate your feedback regarding the Onyx Wrist Alarm tutorial video. We've shared this internally, as we agree that clearer guidance on all features would improve the customer experience significantly. Thank you again for your honest feedback. Reviews like yours help us identify where we need to do better, and we genuinely appreciate you giving HiStrips a try. 💨🖤