HiStripsReviews of histrips.com

Response from HiStripsJul 5, 2026

Hi Cristal, Thanks for taking the time to leave a review, even though it's not the experience we wanted you to have. Have you already reached out to us at [email protected]? If not, we'd really like the chance to help. From what you've described, it sounds like something we should be able to look into together. We've also sent a request through Trustpilot asking for your contact details. If you could fill that out, we'll get in touch with you directly and work on getting this resolved. Hopefully we'll be speaking with you soon.

Response from HiStripsJul 3, 2026

Hi Stevie, We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. Please know that we're here to help and would really like the opportunity to investigate what happened with your order. In some cases, carriers may incorrectly mark a parcel as delivered or deliver it to a nearby location, and we'd like to look into this for you. Please contact us at [email protected] with your order details so we can properly investigate the shipment, help locate your package, and, if necessary, arrange an appropriate resolution. Customer satisfaction is very important to us, and we'll do everything we can to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make things right. We look forward to hearing from you.

Response from HiStripsJul 3, 2026

Hi Virgil, We're very sorry to hear about your experience and sincerely apologize for the frustration. We checked our support inbox but were unable to locate any emails or an order under the name shown on this review, so we're unable to identify your order and investigate what happened. We'd really like the opportunity to help resolve this for you. Please contact us at [email protected] with your order number or the email address used to place the order, and we'll look into your case right away. We look forward to hearing from you and doing our best to make this right.

Response from HiStripsJun 20, 2026

Hi, Thank you for your patience and for sharing your feedback. We completely understand your concern, especially when the processing time didn't match the expectations set at checkout. We appreciate that you acknowledged the communication from our team, and we're sorry for the unexpected delay. While delays can occasionally occur due to high demand or operational issues, we agree that accurate timelines and regular updates are important. Your order has been noted, and our team is working to get it dispatched as quickly as possible. If you have any further questions, please contact us directly at [email protected] and we'll be happy to provide the latest update. Thank you again for your patience. We hope that once your order arrives, you'll be pleased with the product, and we'd appreciate you updating your review if you feel the final outcome deserves it. 💨🖤

Response from HiStripsJun 16, 2026

Hi, Thank you for updating your review. We're pleased to hear that you have now received your product. That said, we completely understand why the repeated delay notifications and lack of responses to your emails left you feeling frustrated and uncertain. The infrared product absolutely does exist, but we recognise that the communication around your order did not meet the standards we aim for, and for that we sincerely apologise. We hope that once you've had the chance to try the product, it lives up to your expectations. If you have any questions about how to use it or experience any issues, please don't hesitate to contact us at [email protected] — our team will be happy to help. Thank you again for your patience and for giving us the opportunity to put things right. If, after trying the product, you feel your experience has improved, we would greatly appreciate you considering updating your review to reflect the final outcome.

Response from HiStripsJun 2, 2026

Grazie mille per la recensione e per il supporto! 🙌 Siamo felicissimi di sapere che HiStrips ti stia aiutando nei tuoi allenamenti, soprattutto nelle sessioni ad alta intensità, soglia e HYROX. È proprio per questo che li abbiamo creati! 💨💪 Per quanto riguarda il fatto che si stacchino quando sudi molto, apprezziamo davvero il feedback. Un membro del nostro team ti contatterà per approfondire la situazione e trovare la soluzione migliore. Ti ringraziamo anche per averci scelto più volte: clienti come te sono davvero importanti per noi. Grazie ancora per la fiducia e per la raccomandazione! 🙏🔥

Response from HiStripsFeb 12, 2026

Paul, first of all; thank you for such a thoughtful and fair review 🙏 We’re really sorry they’re not holding properly for you, especially since you can feel how effective they are in those first minutes. That tells us the fit and positioning are likely right... it’s just the adhesion that’s not cooperating. A few things that can sometimes make a difference (even when following instructions carefully): Make sure there’s zero residual skincare (moisturizer, SPF, cleanser film, etc.) Avoid applying right after a hot shower (skin can still release moisture) Try pressing from the center outward, really locking down the edges If you have very oily or very dry skin, a quick wipe with alcohol (and fully drying after) can sometimes improve hold That said, you shouldn’t have to fight with them. So, we’d genuinely like to help. Please reach out to us at [email protected] with your order details, and we’ll look into this properly with you. We really appreciate your honesty and your openness to figuring it out with us. Let’s get you the full experience, not just the 15-minute preview 😤💨🖤

Response from HiStripsDec 19, 2025

Thanks so much for taking the time to leave a review, we really appreciate it. One of our team members has already been put in contact with you to help sort this out. We also want to say thank you for purchasing multiple times, that loyalty really means a lot to us and we truly value you as a customer. We’re confident we can find a solution for you 💪