HiStripsReviews of histrips.com

Response from HiStripsSep 16, 2026

Hi Sabeeha, We’re really sorry to hear about your experience with the Onyx Band, and we sincerely apologize that it didn’t meet your expectations. We’d really like the opportunity to make this right for you. Our support team has already reached out to you so we can look into the issues with the vibration, charger, and return process and work toward a suitable solution. Please check our latest message when you have a chance. We’ll do our best to resolve this for you.

Response from HiStripsSep 15, 2026

Hi Sean, We sincerely apologize for the frustration and concern this situation has caused you. We’re especially sorry to hear about the issue with the insurance claim and the attempted charge on your account. We’d really like to look into this and help resolve the issue with your order and return. However, we’re unable to find any recent emails under your full name. Could you please provide your order number and the email address used when placing your order? Our support team will then look into this and reach out to you directly. We’re truly sorry again for the experience. Once we have your order details, we’ll do our best to look into everything and help get this resolved for you.

Response from HiStripsSep 14, 2026

Hi Samuel, We’re sorry to hear about what happened with your Onyx Band. Just to clarify, the Onyx Band is water-resistant, but it is not waterproof, so we apologize for any confusion regarding this. We’re also sorry that your watch stopped working after your shower. Rest assured, we’re here to help, and our support team has already reached out to you to work on a resolution. We hope to hear back from you soon so we can make this right. No pressure, our team is here whenever you’re ready.

Response from HiStripsSep 6, 2026

Ciao Gian, Ci scusiamo sinceramente per il ritardo nella consegna del tuo ordine e per il disagio causato dalla mancata risposta del nostro team di supporto. Comprendiamo perfettamente quanto possa essere stata deludente questa esperienza. Abbiamo risposto alla tua email, ma sembra che la nostra risposta non sia stata ricevuta o che non ti sia pervenuta. Speriamo di ricevere presto una tua risposta per poter esaminare il tuo ordine e risolvere il problema il prima possibile. Ti assicuriamo che siamo qui per aiutarti e faremo del nostro meglio per risolvere la situazione. La soddisfazione del cliente è la nostra massima priorità e ci impegniamo a trovare una soluzione. Ci scusiamo ancora sinceramente per l'inconveniente e speriamo di sentirti presto.

Response from HiStripsSep 6, 2026

Hi Ryan, We sincerely apologize for the delay and inconvenience with your order. We completely understand how frustrating it must be to have been waiting for weeks without a clear estimated delivery date. We’d love to help you with this and look into what happened with your shipment. Please reply with your order number and the email address used when placing the order so we can locate your order and investigate the tracking status. Rest assured, we’re here to help and will do our best to get this resolved for you as quickly as possible. We’re truly sorry again for the inconvenience, and thank you for giving us the opportunity to make this right.

Response from HiStripsSep 4, 2026

Hi Sebastian, We sincerely apologize for the issue and frustration with tracking your order. We completely understand how concerning it is to be waiting for your order without clear updates. We’ve already replied to your email so we can look into this and help resolve the issue directly. We hope to hear back from you so we can assist you as quickly as possible. We’re truly sorry again for the inconvenience, and we appreciate the opportunity to make this right.

Response from HiStripsSep 4, 2026

Hi there, We’re truly sorry to hear about your experience with the Onyx Band. We understand how frustrating it must be to have issues with the vibration, charging connection, and fastening mechanism, and we sincerely apologize that the product did not meet your expectations. We’d really like the opportunity to resolve this for you and look into what may have happened with your Onyx Band. We’ve requested your order number and email address so we can reach out to you directly, investigate the issue, and find the best possible solution. Thank you for bringing this to our attention. We hope we can turn this experience around for you.

Response from HiStripsSep 3, 2026

Hi David, We sincerely apologize for the delay with your order and for the frustration this has caused. We’d really like to look into this and help resolve the issue for you. Could you please reply here with your order number and the email address used to place the order? Once we have those details, we’ll check your order and assist you properly. We’re sorry again for the inconvenience, and we look forward to hearing from you.