Hismith Official StoreReviews of hismith.com

Google hilighted a review calling this a scam, it is not. I ordered my items about 10 days ago. Hadn't received any shipped emails but I did have the order confirmation emails. Sent a reply to one of those emails to support, I got a reply within 24 hours which included the ups tracking numbers. Looking to be about 2 weeks for total arrival time from the order date. It's not prime, but it's pretty good. Shout out to Edwin for the great service.

The customer service on this site is beyond lacking. Their site says a lot of things that have been absolutely untrue. They state they send products within 24 hours of order, and if not, they will let you know. I never received any information until I sent multiple emails. I paid for the expedited shipping, and UPS says they paid for the lowest tier shipping they could. I was scammed out of the shipping cost. I've attempted to contact customer service and get no response. I still haven't received my order over 2 weeks later. I will probably place a claim through PayPal. I will never suggest this company to anyone. Don't order from them. Terrible terrible customer service.

A little hiccup with the shipping but otherwise a good experience. I was accidentally sent an unrelated item but after contacting support I received the correct product a few days later. Thank you very much Edwin for working hard to correct the issue.

I didn’t realize I placed my order right before the start of the Chinese New Year (Feb11th thru Feb 26th) but this certainly would explain the lack of communication and delay in product shipment I experienced early in the process. Honestly, facing an International shipment I didn’t expect a quick turnaround anyway and I anticipated about 3-4 weeks from time of order to product delivery. I haven’t received the complete order yet but I did receive partial order via DHL Express. A tracking number was provided so actual delivery time and day was known and proved to be accurate. Another tracking number (USPS) was provided for the rest of the order and I will follow its progress and I’m expecting the delivery in about 1 week from the time of this review. I’ll provide an additional review/update soon. I’m giving this company the benefit of the doubt on product delays due to the in country holiday break and I would rate them higher if they had a customer service phone number and explained to all customers to expect delays due to shutdown or for any reason....just let the customers know so we can all make arrangements prior to delivery. Honesty goes a hell of a long way if a company expects “repeat” customer business!!!!

I have foolishly tried to purchase a machine from the website before checking on here. I have heard nothing in a week. There are no responses to their built in 'chat'. I will try and get my money back from Paypal...

Received my machine today and was not aware that the other items shipped separately. Got on the customer chat and Jess was super quick with figuring out what was going on and had my tracking number ready.. Have to say my experience with customer service with Hismith to date has been exemplary. Very impressed.

I’ve changed this review for a third and final time. In a nutshell I received my initial purchase rather quickly (within 7-10 days). Product worked for 10 min and malfunctioned. Hismith only uses email customer service and seems to respond once or twice a week to its account. I contacted them about my issue back and forth for about a week and they offered to replace the failed controller if I would do a review on this site. I posted the initial review under duress but only gave them 2 stars. They contacted me after and asked me to change my review to 4 stars if I wanted them to send the controller. I changed the review to 1 star and explained why. Today is almost a week since I posted the original review and a controller shows up in my mailbox. So they are legit and they did technically honor their warranty but i find their customer service lacking and near shifty. I’ll probably seek other, more customer service oriented companies to spend my money with from here on but in all I don’t have buyers remorse or feel victimized by this experience. I believe this product concept offers many options for disabled couples. With some better customer service and some soft marketing this product could genuinely be offered as a fantastic home health aid for many couples.

Have owned a Hismith machine for roughly 2 months & have had a mixed bag of dealings with them in regards to customer service. Let’s walk through them: 1.) After receiving the machine had a few minor issues getting it connected to the app & browser extension. Customer service helped adequate & relatively promptly. 2.) The app’s server unexpectedly went down (the first time), or so I was told, and wouldn’t connect. Customer service was less than helpful relaying this information to me. 3.) Frequent Buyer points/credits disappeared or “expired” customer service was very helpful in restoring them for use. 4.) Both T-Braces broke & upon emailing customer service to inquire about the warranty etc was asked to write a review regarding the quality of their customer service before they’ll send out replacement parts. Overall my impression of Hismith’s customer service is adequate at best when it will benefit them not the customer.