Hismith Official StoreReviews of hismith.com

Machine is great but customer service takes a while to respond.

I ordered from them on Sept. 18th. I did use PayPal so I understand it taking a little while. But the money went through on the 23rd.. I have a copy of the notification saved. It was taken out of my bank account and my PayPal. Although when I go on there to see where tf my item is, is says still processing payment. As if they’re trying to get me to pay for something twice. I also paid for next day shipping which is obviously a scam based on the many reviews on here that say so. I have tried to message them to find out what’s going on 11 times. Not 1 response. Not one. No phone number to reach them at of course. Oh and the “24/7 chat” on their website is also a joke they also haven’t responded once. Today is Oct. 4th by the way. I ordered on September 18th and the payment went through by the 23rd. I’m going to tell others not to buy from here. Will change this review if I get one damn response or my product this week but not likely.

J'ai rencontré un problème de commande et la gentille demoiselle ma confirmé l'annulation et le remboursement. Merci à elle pour sa compréhension immédiate.

I just ordered a premium sex machine and some attachments. I was not happy with the free gift (a woman doesn't need a male masturbator!), but the Chat Assistant, name of Jess, made it very easy for me to select an alternative. I very much appreciate the help given to me by Jess, and I look forward to receiving my new favorite toy!

Overall their products are great. My wife loves them. The only problem is with their shipping. They claim to ship within 24 hours. We ordered on a Thursday and they shipped the following Tuesday. We paid for expedited shipping (3-4 business days) and they sent it DHL (actual arrival 3-4 weeks). If you're going to buy the machine, buy it from Amazon. Guaranteed fast shipping. Unfortunately none of the add-ons are on Amazon...

placed on order on the 11th and paid for the expedited shipping four days later and have not received any notification of shipment, sent an email to customer service and no response, attempted the site's chat agent but always get "no agents are currently available" What's the point of having the chat agent other then for looks. Sent one final email to Service that I need to hear back in 24 hours or I will dispute the transaction. Expedited means expedited.

I entered the wrong address for my delivery. I added a note to my order detailing this. Edwin contacted me within hours and told me the address would be corrected.

The customer support went out of their way to supply me with options and alterations to my order and enabled me to get a great deal with what was available and what I was looking for - I can't thank them enough for their effort and expedient replies! Thank you Jess!