Hismith Official StoreReviews of hismith.com

I recently ordered a machine from hismith. Unfortunately I got one with a factory defect. After contacting hismith support, they agreed to send all the required tools and parts to fix my machine. The parts had to be sent from their factory in China to Portugal and hismith covered all shipping and customs taxes. Overall experience was excellent. The machine manufacturing is very good, but the wire soldering could be improved.

after finding the e-mail in my spam folder, the customer service was impeccable, they sent me a new driver (which had a defect) for no extra cost, and now my machine is as good as new! Very happy

I was excited to purchase my first machine, shipping was quick and assembly was relatively easy. The frame is super stable/heavy, attachment rod secure and the included toy is good quality. It feels like real skin. Unfortunately my machine failed to turn on or thrust at all!! Hismith send me a new remote box for $20 but it didn't fix the problem. They then sent another for free and still no luck. They finally sent a whole new replacement machine at no cost, and it works beautifully!! The reason I'm giving 4/5 is the charge for first replacement remote and the first machine not working to begin with. Other than that, they made it right and I'm happy now.

Amazing product & loved so much , Fast delivery, Thanks

I have never been so satisfied with a sex toy or price this place is awesome I use my machine all the time. I recommend it highly my butt hole tingles every time I think about this store

The help line girl was very helpful she gave me links to the best of Hismith. I love when employees use there products. That shows that it is good enough for them then it's good enough for my girl. I'll let u all know how it goes when I give them a test drive.

I was a bit apprehensive at first, because I’d never paid that much for a bedroom toy before. But it worked out quite smoothly, and the machine is amazing! The website is easy to navigate, my order and payment were processed with no issues. Got my tracking information and received the unit within a few days. Spoke with a few agents via both the chat and email with technical questions and found them helpful and communicative. The unit itself is great! It’s a slick, well-designed package, ships in a padded travel case and assembled in minutes. The construction is durable, all metal. It’s fully adjustable and easy to use. Sometimes I need to adjust the angle or move the unit so that it pushes in instead of causing the unit to move, but positioning is crucial with any toy. Also, it can be controlled via Bluetooth for more pattern options and variety. Hismith offer lots of great adaptors and attachments which are worth the price on their own. High-quality silicone toys which can be used with their suction cup or locking connector. Recommended!

So I placed my order in January 27th and paid via PayPal, payment was accepted and processed the next day showing taken from PayPal and my bank account. I didn’t take out express delivery as others said it isn’t worth it, waited 4 days and heard nothing so for the next 4 days I tried using online chat and email with no response…. All I wanted is for someone to say it has been processed and the order is waiting to be dispatched or anything really, yet nothing. Opened a case via PayPal for refund but gave the company another 48 hours to respond to my message on there and still nothing. So escalated my claim via PayPal and have to wait for a response which can take two weeks for them to investigate. Seems this company is very hit and miss, some great reviews and some terrible reviews… I think with this company it’s up to you if you’d like to take a chance but you’re talking a lot of money if it goes wrong so just be careful and either use PayPal or another way of being able to get a refund if you don’t get your product.