Hismith Official Store Reviews | Read Customer Reviews of hismith.com

Hismith Official Store Reviews | Read Customer Reviews of hismith.com

Hismith Official Store reviews

366 approved reviews, newest moderated first

Coral
Mar 17, 2023
The best customer service I have ever…
The best customer service I have ever experienced. Constantly getting back to me right away and helping me with my problem. I got a wire/cable wrapped in the machinery and they were patient and helpful with explaining to me how to go about taking things apart and what tools I need and they are sending me a new cord/cable since mine was ruined. Very happy with Hismith. Better yet I bought my machine off of Amazon and they still help and honour the warranty. Thank you for all of your help!
Response from Hismith Official StoreMar 17, 2023
Hi Coral Amber Henney Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Harlon E.
Mar 8, 2023
Machine works amazing
Machine works amazing! I made a mechanical error an the support team walked me through it an everything is mint
Response from Hismith Official StoreMar 8, 2023
Hi Harlon Evarts Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Tdame C.
Mar 2, 2023
I had a couple of queries after buying…
I had a couple of queries after buying the machine, one relating to an attachment I bought and another relating to an issue with the machine itself. In both instances, the customer service support (in particular Jim!) has been excellent. I have received a quick reply, solid advice and a proposed solution for the machine issue itself. It’s been a really positive experience!
Response from Hismith Official StoreMar 2, 2023
Hi Tdame chf Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Jercedmo
Mar 2, 2023
Fast shipping
Fast shipping. Solid product. Very nice package. Worked with us when UPS tried to tell us we were being scammed, when in all truthfulness, UPS couldn't read their own tracking info.
Response from Hismith Official StoreMar 2, 2023
Hi Jercedmo Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Gixerman
Mar 1, 2023
They answered our questions quickly
They answered our questions quickly, and offered up useful and correct information I inquired about
Response from Hismith Official StoreMar 2, 2023
Hi Gixerman Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Paul A.
Feb 25, 2023
Solid post-purchase customer support
I've had my machine for approximately 2 years and have truly enjoyed every minute of it. Unfortunately, the past couple of weeks I found that it was malfunctioning. I emailed customer support and from my description of the problem, they sent me information on how to rectify the problem. I'm overjoyed to say that it worked. Moral of the story: keep the sliding block greased using the product recommended in the Q&A page on the Hismith website.
Response from Hismith Official StoreFeb 25, 2023
Hi Paul Adam Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Pat
Feb 12, 2023
Can't wait to try it out.
I just placed an order so obviously haven't received the products yet. I did have questions for the online support and they were very kind, helpful, and accommodating with my request. Can't wait to get it and try it out.
Response from Hismith Official StoreFeb 13, 2023
Hi Pat Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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Drache
Feb 10, 2023
Hot damn!
This is my first review for a product of this nature, so I find myself at a loss. What can I say? The packaging was great, discreet as promised. The storage bag and molded foam inserts for the machine's pieces are fantastic, and the machine itself and all attachments are top quality, very sturdy and smartly engineered. I think the best compliment I can give is to say that although the machine itself was super quiet, I most definitely wasn't. 10/10 would buy again.
Response from Hismith Official StoreFeb 10, 2023
Hi Drache Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
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