Hismith Official StoreReviews of hismith.com

Amazing products and amazing service. Always open for feedback from customers who use/own products to make future products even better. Keep up the good work!

My spouse and I own two HiSmith Premium machines and we've been using them quite regulary for the past 6 months as well as several of the attachments and we've been satisfied (hehe) customers ever since. What does stand out to me however is the unparalleled customer service I experienced so far. We invited the HiSmith and Eropair Officials to our small Discord Server (Server is created for people who own the Machine) and the overall support we got from the person behind the Eropair account so far is beyond amazing. I generally enjoy talking to them because they seem actually interested in learning what we, the customers, want. They give fast and helpful feedback as well as advice. We threw out some ideas and they were so quick to get our ideas to the actual people who can make it happen and told us right away what the people in the company were saying and how they responded. They are always very transparent with what they are saying. I honestly don't even feel like talking to customer service, it's just a friend who happens to have a direct line to the HiSmith people. 100/10. That is what makes a company who already has a great product, a really great company. ❤

We've been using hismith for quite awhile now, and besides their products being excellent and accurate to their descriptions, their customer service is just as good, if not better. The responses are always friendly, quick and accurate. I recently forgot to put expedited shipping on our last order, and when I emailed them to see if I could pay the extra to have it changed if there was still time, they said because I'm an old customer, that they would change it for me, no charge. That's customer service for you. Highly recommend these guys!

Bought a Hismith Premium Machine at Christmas last year. The reason i choose hsmith is is for the fact you can actually buy pretty much all the parts for it meaning you can actually repair the thing as these machines aren't cheap ep and the nature of these machines have moving parts that will naturally wear and fail eventually in the long long term e. No other major machine brand even ones way more expensive than this offer parts abd so when they are dead they are dead. Not the hsmith! Not only is it repairable but it's also extremely good value for money Performance to £ is outstanding for the performance and quality, its more powerful than the most expensive machines from other companies and company's that are repair Freindly i will always support like hismith. No body ever talks about the repair factor when watching reviews and i cant belive more people don't consider this for the money these machines can cost, especially company's that are wanting more than double the price for their (Fashion Machine). I wonder if people realise that motors have a limited life span so your £600 f machine will eventually be useless unless you sit at home and just pet it all day. Because of the fact hsmith allows you to buy parts i will always buy parts directly from them as a way to credit them as no other companies sex related or not are like this nowadays. Its extremely high quality for the value, sturdy, powerful, quiet and kliclok is an an engineering genius that only the hsmith machines have. Kliclok is not only the best toy connector but its one of the best locking systems I've used, i could think of many more things in general this system would work amazing for. Credit to them for engineering and pioneering it. The app is extremely good fun, gives you an opportunity to meet people and have fun with others and i liked it more than i thought i would, although it is a littlee buggy on android so hopefully improve with updates. Another little niggling point, I'm not a fan of the female connector that attaches the control unit to the box. It's just pretty hard to remove and install especially if your needing to collapse the machine oftern. Big saving grace is knowing i can buy a new motor should i brake it in the future. Big tip i learnt - leave the controller attached to the machine once connected, wrap the wire and box around the machine this will save you having to constantly connect and disconnect the box to the the motor. The connection is a bit weird and i appreciate this machine is not designed to be moved a lot but that doesn't take away fron the fact these Connection points are poor and yoi need to take morencare than you should when inserting tnin and out, especially considering the controller box wire is not the best quality and both boxes I've had have exposed some of the inner cable. I had an issue with the connection to my machine from the control unit, it turned out to be due to bad connection with the machine again I don't like the connection system for the controller to motor . Anyways contacted customer support and not only did they send me a new box out within a couple of days bur they sent me the upgraded one free of charge. Fantastic customer service cant fault you on that at all so rest assured if you buy from them they will look after you. All in all a fantastic machine and great value and service. Have reccomended these machines over all others for the reasons mentioned. Also lots of attachments available in kliclok! All hsmiths attachment I've found to be of fantastic quality abd sturdy. Let's give them praise for being the only major player to allow us to buy parts and keep the machine running and running, even tell you what grease to use 👌 great company. Still getting five stars as the fadr you cab repair the machine for the connector plug issue i found i don't like. Ps if you just leave the controller connected like how i said you won't have any issues just be careful to keep it away fromthe mechanism when in use.

What do I say but wow this machine is powerful

I reached out to see if I could add something into my previous order before it got shipped out, I didn't want to have to pay for shipping again. Jess reached out much faster than I expected, help me walk through what item I needed and helped me waive the shipping fee through check out even when the system was giving us problems. Amazing service!

Quick responses with timely, accurate information!

Very prompt reply that adressed the problem i was having with the product is what after sales service is all about , Jim knew straight away what the issue was just by my description and offered a solution that fixed the issue straight away….