Hisense USAReviews of hisense-usa.com

Purchased a Hisense Dehumidifier a few years ago. No longer under warrantee. Refrigerant is leaking rendering product useless. Ran it in summer months only. Cleaned it in between! Wrote to the company several times via Contact Form on their web site, to no avail. Called them, no luck as AI taking over the calls now! Never EVER buying any Hisense product! Waste of money, time, and extremely poor customer service and definitely don't care about customers! Un flippin believable!!! Ugh!!!!!

I'll make this as short as possible. We have a Hisense 85 inch Q7 series mini-LED Qled television. We bought it from Best Buy August 28th of last year (2025). it worked fine and we were very pleased with it until this past April (less than a year after purchase), when it began to have some issues. Hisense says they warranty their tv for one year The TV shut down randomly for no reason, and the HDMI ports would go out randomly. I got on the live chat with a Hisense rep twice within a month, and both time I was told to unplug the TV, hold down the power button to "drain" any remaining electricity (yep, that's what they said),and upon plugging the TV back in both times, everything worked fine again. The THIRD time the HDMI ports suddenly shut down (soundbar and DVD player both plugged in) I called again, and the rep said because this is reoccurring problem to do a factory reset. This of course makes the TV as if it just came out of the box, so I had to reinstall the apps as well as sign back into everything. This solved the problem....for a couple of days. The HDMI ports went back out a couple of days later, and once during those 48 hours the TV powered off for no reason. I called Hisense, got a live person on the phone (YAY!), and they said they would send out a tech from one of the TV repair companies they have a contract with. Repairman came in, replaced the mainboard, left, and yep, two days later the HDMI ports went out again. Called Hisense, they told me to do another factory reset (nope), and I told them I want either a refund or a replacement since this has happened too many times. Rep said no, they have to try again with a repairman. I DO NOT want this TV "fixed" but I have no choice to wait for another repairman coming tomorrow. So basically, you get a Hisense, you're stuck with it. They will send someone to "fix" it, and if it isn't fixed, they will just send another tech. UPDATE: Repair tech came out this morning (6/30/26) and called Hisense to get authorization to destroy the TV so that a refund or RA can be issued. The Hisense rep told him (this was all on speaker phone) that they ordered new boards yesterday so we have to wait until those get installed and see what happens. The tech advised the main board was already switched out so doing it again is fruitless, but the Hisense rep said he will not authorize the tv to be deemed unrepairable, despite THE GUY WHO REPAIRS TV'S FOR A LIVING TELLING HIM IT WON'T WORK AND SENDING HIM PICTURES WHILE HE IS ON THE PHONE. Tech left, and I called Hisense, who told the me Hisense tech I spoke to yesterday ordered new boards for the TV so I have to wait and see if that works ( which will be the THIRD time a repair tech is sent out, despite being told BY THAT REP yesterday two visits by a tech and the tv still not working is what's needed in order to deem the TV unrepairable). SO A CUSTOMER SERVICE REP ON THE PHONE YESTERDAY DIAGNOSED MY TV WITHOUT SEEING IT AND ORDERED PARTS. Again, the WORST CUSTOMER SERVICE EXPERIENCE I've EVER had. And WE STILL HAVE A TV THAT DOESN'T WORK sitting in our living room, and held hostage by a company that decided "Well, you own it, so you have to do things our way". DO NOT BUY HISENSE PRODUCTS.

Filing a warranty claim has been a nightmare. When you register the product, it says to retain your receipt OR upload the receipt when registering. When I registered, I uploaded the receipt. When i filed a claim because the freezer was not holding in the cold air, I was asked for the receipt. I ended up going through a whoel ordeal about the reciept being uploaded when registered. They finally did the claim. When they came to fix it, the fix must not have been doable because I was told that Hisense would contact me to replace the entire unit. When they contacted me, they again went on about the receipt. When I was explaining to the lady everything that has happened, she said there is nothing she can do, so I asked to speak to a manager, and she hung up the phone on me.

New Fridgefreezer broke. Purchased in November 2025 online. The plastic notch that holds the see through shelf onto the door has broke on the left hand side. Fridge also makes strange noises. The piece looks like it had an air bubble in it. It is squishy foam inside with a thin skim n of outer plastic…not a quality build. Item was over £400…misplaced. I can get through to customer service and there is no email. Please refund or exchange asap.

This company is like no other that I have dealt with. Our five month old TV stopped showing a picture, only lines. Wr called the company and were told to reset it and how to reset it and we did nothing happened. We were then told we had to call Hisense Roku which is another company to rule out some software issues. We spent two hours on a Sunday with him only to be sent back to the original Hisense that we called. We were then told that it fell and that is why the hardware not software is broken and would not be covered under warranty. We had to take videos photos in one of them required a screenshot of the back of the TV to see the numbers. We did that in our two hour marathon. That was the only time the TV was off the wall and never fell never ever ever. The warranty was not going to be honored and it was all our fault. If something happened to the TV after the lines and it may have, it was not our fault as it never fell or banged in anyway. So now we have a five month old useless television and this company only sends us the same email back over and over and over telling us no. After reviewing everything on trust pilot, I wonder how this company is allowed to operate in the United States. These TVs are inexpensive but still $300 for five months is ridiculous. Is there anywhere we can turn now? Do not buy this product under any circumstances.

I have a 55u75QG tv that does not populate the broadcast tv guide information. The guide shows the tv channels but just says no program for the channels. I have an outdoor antenna that works fine on all my other tv's so it's not an antenna issue. I've been in contact with Hisense for weeks now and they sent someone out to replace the main board but that didn't work and the technician thought it was a software issue but Hisense keeps saying it's not a tv issue. I've done factory resets and channel scans but nothing has worked. How can this not be a tv issue??

We purchased a Hisense refrigerator in late March. We had the fridge for LESS than a month and the freezer fan went out. This resulted in us losing over 10 pounds of meat. We reached out to Hisense and were told that we would receive compensation for the lost food and they would repair the freezer fan under warranty. When the people came to fix the fridge originally, Hisense had sent them with the wrong part. So we then waited another week for the correct part to come in and be repaired. During this waiting period the fridge began to make a loud horrendous noise, that disrupted the entire household. We were told multiple times that a manager from Hisense would reach out to us to discuss the compensation. This never happened. So after multiple attempts we were able to reach someone. We were then told that they do not offer food spoilage compensation. The man then said that sometimes representatives will LIE in order to not have issues with customers. This has been a terrible experience. We had to throw away hundreds of dollars worth of food. Hisense does not care about its customers in anyway. We were lied to and disregarded, I would NOT recommend this company or their products to my worst enemy.

If I could rate zero stars, I would. I've never been treated so poorly by a customer service team in my life. We bough a fridge next year that had a faulty part that results in water shooting out of the fridge with no warning. Luckily we were home both times and were able to turn off the water in a few minutes, but now after the second repair we are terrified to turn the water back on. We've spent hours on the phone with "customer service" and have been criticized, ignored, lied to, interrupted and talked over more times than I can count at this point. They are refusing to give us a refund, despite the fact that we have asked many times to get one since this fridge is clearly broken and will cause our house to flood. We were on the phone with them again this morning and the man we spoke to refused to allow us to talk to a manager and interrupted us and was actually sexist to me (as a woman) and demanded to talk to my husband again, and still wasn't able to give us a solution other than to turn the water back on and wait for the issue to happen again and then schedule another repair. It's absolutely absurd. This company is a joke. Don't trust them at all.