Hisense USAReviews of hisense-usa.com

the call centre for support is terrible. bought AC unit July 2 2025, three weeks later unit busted. took back to where i bought it got replacement. used 3 weeks put in storage. brought out 4 weeks ago unit busts, makes loud noises. want money back because the unit is obviously crap. they want me to take it to a different city from where i live have it assessed, wait for them to get the information then they will consider a replacement. said i did not want a replacement i want a refund. they simply do not care at all horrible experience with HISENSE do not recommend to anyone they do not stand behind their product which is useless

I've always liked Hisense tvs until I went into Walmart and bought one for $298 and it's a complete hunk of garbage. The packaging was so bad it was hard to get the TV out of the box but eventually I got it out. Put the lights on the TV and then I go to plug it in and I can't find on the TV where to hook the cord so I can plug it into the wall. I searched for an hour nothing I even ask google google don't know. So I had to take this piece of garbage bag to Walmart. Then after more asking Google if other customers are having the same problems in Google said yes because Hisense somewhere on this TV hid where you plug it in. So what a waste of a day I mean I got my money back or took it back to Walmart they took it back right away because obviously they knew they were having problems but they still sell these TVs. Even when I took the package it seems like it was opened a little bit I asked the guy has this package been opened and he said no that was a lie because obviously somebody else brought it back too but at least I got a receipt from Walmart so I have a credit coming but I wasted 3 hours because Hisense for some dumb reason hides where you plug this cord in. Absolutely a joke!

This company is awful. They sent repair men to my house that broke my YV so they wouldn’t have to cover the repair. I only had it for 1 year. The deleted my account so I couldn’t submit any proof. If any one else has experience this please let me know. I sure these 2 old guys have done this before. My TV didn’t have any physical damage and they made a very small ding on it after they were here for about a half hour. T I didn’t see what te guy had in his hand but he kept rubbed the corner. I bought it at Costco, they are trying to help but, I’m not sure what will happen. I have a 65 “ There products suck and the company customers service people are shysters. The repair men are frauds.

I purchased last year, 2025 a new Hisense washing machine and matching drier, against my better judgement I should add but the salesman was very good at his job. BIG mistake, I am 73 years old and had many types and makes of washing machines over the years, this is by far the worst ever, and on so many levels. The cycles, of which I’ve tried many are mostly very long and don’t properly clean clothes, I’ve had to use hand washing to remove general stains and then rewash. It is not a quiet machine even with the sound minimiser purchased on top of the cost of the machine. The drier only spins in one direction causing the washing to roll into a ball so the inside is still damp even after the recommended 4.5 hour dry!!!! I hate these appliances and strongly suggest if your thinking of buying one.. DON’T.

Hisense U7 55 inch. Extremely smart TV. The picture is so sharp it's seems impossible to see anything better. The color is magnificent. The remote is a work of art

Terrible products. TV display malfunctioned during warranty. Spent HOURS on Email, Phone with customer service. Resolved issue after more than a month by sending a replacement TV (when I had asked for a refund). Replacement TV arrived, goes straight from Box to TV room same day. Works for ONE DAY. Display again malfunctions. I called, emailed again. Spent HOURS again. Eventually they claimed they could not cover it now since it was out of warranty and without evaluating it blamed it on me. Dishonest people and terrible products. DO NOT PURCHASE.

I was interested in their new XR10 projector that is over $5000. I could not find any information on what the warranty was, so I tried to reach Hisense. That is impossible if you are a potential buyer. You reach AI and their AI does not understand much. So how well would the AI used in their projector be if their AI, the only way to communicate with Hisense doesn't understand basic communication? This projector is set to be shipped out in less than a week, but they are selling the projector now. An external AI said that Hisense has not decided on what the projectors warranty will be, if any. But Hisense wants you to pay them over $5000 without them telling you an important fact, what the warranty will be if any. How do these companies stay in business without a way to reach them for simple questions? How do they stay in business saying "buy our expensive product without telling you if it has a warranty, and not allowing you to speak to anyone"? With the economy the way it is, I would think they would open any way to communicate with consumers, but Hisense doesn't seem to think that is important in my opinion. If they have no customer service before purchase, what do you think it will be after you hand over thousands of dollars?

Bought a Hisense TV in December at Walmart, 3 months later it stopped working, went to Walmart but they said we were 2 days over the 99 days so they would do nothing. I called Hisense several times also thru emails. They wanted all kinds of info, serial number date and place where we bought it also sent copy of receipt. After several attempts at fixing it ourselves per Hisense videos we got rid of it and bought a new tv. I believe 19-14 days had passed and Hisense called and wanted to send a technician out to look at it but as I said we had already gotten rid of it. So I would say terrible costumer assistants. S