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I just bought a Hisense 75" Canvas TV
I just bought a Hisense 75" Canvas TV. I have only had it in a day so this is not a critique of the TV, but I find Hisense customer support really lacking. I called up to find out how to get artwork on my TV. The tech support person who picked up didn't seem to know much about anything. For every question I asked, she had to put me on hold for 3-5 minutes even if it was a basic question. Then I got fed up with that slow process so I asked to speak to a higher level tech support person. Again, I waited 3-5 minute. she said no one was available, but they would call me back. I asked when they would call. She said 10-15 minutes. NO one ever called me back. If you want to really promote your brand and get good reviews, you really need good customer service and tech support so people don't experience what I did. Also, I signed up for $100 credit on google play. I submitted all the necessary documents including many copies of my purchase receipt so that everything was complete. When I submit things over and over again, it says the same thing that I haven't included all the information they need, and they want a copy of the receipt. I have probably sent them 4 copies of many different forms of the receipt. it seems like all Hisense wants to do is deny me getting my $100 google play credit because they have all the documentation many times. Again, if you want to be a top company and move up in reputation, you can't have crummy customer service and crummy tech support. I sure hope the TV is good, and I don't have trouble with it because from my experience so far, I have no faith in this company and rightfully so.