Hisense USAReviews of hisense-usa.com

Bought a 43 inch 4k ultra tv three years ago and it stopped working. After talking with a CS agent the red power light was flashing twice indicating possibly motherboard. Expensive repair! Went and bought a new tv obviously not a Hisense. Would have to say not very good reliability.

Purchased a TV set in 2023 on Black Friday. brought it set it up and it worked perfectly. I was prompted a month later to update the software which I did at that point the TV went blank, when the update was complete the tv just kept on going into a boot loop after speaking to Customer Service they were setting up a service call. It’s been one week and it seems like I am getting the runaround, they did send replacement parts in the mail that was a surprise to me, I was never told that was being done. I am still waiting for a call back with no success they told me 24 to 48 hrs. customer service is very weak the customer service reps are very polite but my tv is not fixed and I am still waiting for a call back. I am very unsatisfied with the lack of communication. This is an update. ITI who is service co. For Hisense came out and repaired the set, tech was very polite and knowledgeable about the issue and was very thorough with the repair. The main issue was lack of communications. I am increasing my star review only because of the service I received from the ITI tech. Being a professional in the field I understand that sometimes new products fail, that’s the nature of electronics. I will update if needed in the future but for right now, everything is good.