Hisense USAReviews of hisense-usa.com

Hisense is the worst with warranty. They never fix what you get warranties for. This was our second tv that we have with them and I will never buy another one. I pray they lose business!

Hisense is by far the worst company when it comes to customer service. Their customer service representatives seem to know nothing, provide almost no useful information, and leave you waiting for weeks without any answers. I sent 4 emails and made 3 phone calls, and I still couldn’t get a proper response. Unless you constantly follow up and insist, they simply won’t get back to you. Their products may be inexpensive, but they clearly lose money by having such an incompetent and ineffective customer service department. A low price is not worth it when you have to deal with this level of after-sales support. DO NOT BUY ANYTHING FROM HISENSE, NO MATTER HOW GOOD THE DISCOUNT IS. This is, without a doubt, one of the worst after-sales customer service experiences I have ever had.

I contacted Hisense again to express how frustrated I was with the way this simple return has been handled. After spending time troubleshooting, waiting for promised callbacks, and having to follow up myself, I expected someone to take my concerns seriously. Unfortunately, the response felt like my frustration was being ignored. I told them that based on this experience, I would not purchase another Hisense product in the future. A $350 air conditioner that fails within weeks should not turn into a long, complicated process just to get a return started. The product failure was frustrating enough, but the customer service experience has been even worse. I expected better support and a much easier resolution. At this point, I will NEVER recommend or purchace another Hisense product based on both the product reliability and the customer service experience. On top of everything else they told me that my case hasn't even been started yet.

Crap TV, crap customer service, breaks after less than 2 years but out of warranty so nothing they can do. Will never buy a hisense again.

I have purchased a brand new fridge made by Hisense at Home Depot (Vissani brand). When plugged in, it never cooled. After long back-and-forth they sent a technician and he said the fridge should be exchanged by Hisense. They are dragging their feet, asking to provide everything multiple times, and questioning me regarding a discount I've received at Home Depot. Now they tell me, they won't replace it, they will cut a check in a couple of weeks. Now I am stuck disposing of a broken fridge and I've lost the Home Depot incentives I used to purchase the fridge in the first place. When you call their corporate office, they have no customer relations department. The receptionist won't transfer the call. Their address is wrong on the BBB site and it says it's close. The whole company is shady. Their products are garbage, their customer service is trash and their warranty is non-existent. Stay away from anything this Chinese company makes, it's junk and they do not share our values of good customer service.

I purchased a range in July 2025 which was kept in storage until December 2025 due to renovation of my home from a fire. Use of the range was delightful, then I noticed a semicircular rainbow ring beneath the surface of the stovetop around January 2026. Ultimately, Hisense claimed the problem to be cosmetic and not covered under warranty. Furthermore, I was told that the damage was probably caused by the spillage of water. Really??? On to a solid glass top?!?! If that is the case there is a defect in the glass. This was the final say and ALL Hisense was going to do is give me a link to where I may purchase another stovetop as well as pay for labor. Next time, Hisense will NOT be considered amongst ANY of my list of purchases for anything!!!

I will never ever buy any of their products again. Will work for 2 years the thin go out on you. If you buy there products you'll waste your money.

Just had the TV delivered and set up. Shortly afterwards, TV picture periodically blacks out. Sporadically off and on all afternoon. Tried all the troubleshooting options and it still does the same thing. Five hours of frustration. Returning it as soon as I can!