Hisense USAReviews of hisense-usa.com

Absolutely Disappointing - Never Buying Hisense Again I strongly advise against purchasing any Hisense TV. The TV became completely unusable, and to make matters worse, their warranty is completely worthless. They refuse to honor it, blaming me for “physical damage,” even though I did nothing wrong. To top it off, their customer service is atrocious—rude and dismissive. Save yourself the frustration and avoid this brand at all costs. Hisense TVs are cheaply made, and their customer service makes it clear they don’t care about their customers.

NEVER EVER buy this product. I was a fixed income so bought this tv after 1 month of having it it BROKE. they claimed they'd have a technician come out they never did and never called back i called back 3 days later and they told me my TV is physically damaged that I broke it and there's nothing they can do! My TV is not physically damaged it's all internal. THIS PRODUCT SUCKS AND THEIR CUSTOMER SERVICE IS EVEN WORSE!!!! NEVER EVER BUY ANY HISENSE PRODUCTS WASTE OF MONEY FOR THEM TO NEVER FIX SHIT!!

We purchased a Hisense Electric Range Model HBE3501CPS on 10/26/2024 and had Lowe's deliver it on 11/07/2024. On January 4th I was in the process of frying chicken in a normal skillet, not cast iron or anything stupid. Yet, heard a LOAD POP and walked over to find the glass top part of the stove had a HUGE CRACK from the burner the skillet was sitting on that shot all the way across the top of the stove. I have made several phone calls for customer support THINKING their 1 year manufacture warranty would cover this to be told ABSOLUTELY NOT. They claimed that all units were tested and passed. Like I DO NOT THINK THIS IS TRUE. We literally got to use this stove for 1 1/2 months. That is ridiculous. This company does NOT stand true to the one year warranty. Please, DO NOT BUY THIS PRODUCT!!! HUGE WARNING ABOUT THIS COMPANY, THEY DO NOT STAND BEHIND THEIR PRODUCTS. I JUST DONT WANT SOMEONE ELSE TO HAVE TO GO THROUGH THIS MESS. PURCHASE A BETTER NAME MANUFACTURE LIKE MAYTAG, GE, OR LG SAVE YOUSELF AND YOUR INVESTMENTS

Customer service is very bad and warranty process is terrible. Submitted a warranty claim for a TV that failed after about a year, the TV had a 3 yr warranty. Had to talk to several customer service representatives over a period of weeks and had to email them photos of the TV and receipt multiple times (same photos to different reps at different times), waited on phone hold numerous times, talked to a customer service supervisor, then waited for and received a repair part, then waited for a repair technician who attempted a repair (and took more photos then verified the TV was still not working). Then I had to fill out and return the TV Exchange / Refund Authorization Request form and submit to Hisense with more of the same photos and receipt. After a month they finally approved the claim and sent me a replacement TV; however, they don't take the broken one so I had the hassle/cost of disposing of it myself. I really think their warranty process is designed to wear you down, hoping many will just give up and go buy a different TV.

Fridge not cooling. Technician has been notified over 48 hours ago and has yet to contact me. I will take the fridge back to Costco than to have Hisense pay this Technician to repair it. Very Disappointed.

Bought a 43 inch 4k ultra tv three years ago and it stopped working. After talking with a CS agent the red power light was flashing twice indicating possibly motherboard. Expensive repair! Went and bought a new tv obviously not a Hisense. Would have to say not very good reliability.

IVR/AI is horrible. Employees are not very intelligent and very quick to tell you they cannot help, but not get someone who can help. They just hang up the call when they are out of scripts to read. I needed an RS-232 protocol document for a 100U76N and three different calls could not produce this, after the first person "Georgia" told me that she was going to email it to me. Hisense needs to remove their RS-232/serial port if they do not publish the necessary documentation or hire support employees that can support the calls.

After a year and a half my dehumidifier broke. With my warranty Hisense sent me a refurbished one. They replaced a piece of junk with a piece of junk!!!