Hisense USAReviews of hisense-usa.com

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If I could leave less than one star I would. I bought a Hisense refrigerator and 14 months later it stopped getting cold. It had a two year warranty and so I called and my claim was approved. However since then it has been nothing but the fun around. Countless hours spent on the phone with them making promises about calling a service tech but this never actually happening. Countless hours talking to rude customer service reps based in the Caribbean. Hundreds of dollars spent having to eat out or by non perishable foods because I have children in my house and don’t want them to get sick. They don’t care. Their product is awful and so is there customer service. Do not get lured in by that 2 year warranty—- it’s pretty much worthless.

I couldn't give a zero star, tv powered down while streaming and never came up, less than 2 years of buy of a new unit, very disappointed never looking at any Hisense product ever.

Do not buy anything with the Hisense brand. We have had our refrigerator for less than a year and have had to have it serviced 3 times. When trying to talk to Hisense about getting an extended warranty to cover and obviously flawed product their only response id if its longer than 90 days there is nothing they will do. We have had nothing but problems from this refrigerator.

I wish I could give less than 1 star. Customer service is an absolute joke. Compressor went on fridge after 6 months, totally under warranty. They decided it wasn't repairable and it took them over 10 days just to produce the Return # just so Costco could then process the return. Their standard answer was 24-48 hours for everything. Couldn't speak to anyone higher up, just hurry up and wait. Who goes without a fridge for more than 10 days??

Terrible, terrible, terrible customer service! I would not even give them 1 star! We had continuous problems with a Hisense stove we bought from Lowes. Shocking after sales service from Hisense. Long delays. Supervisors who just will not listen, just argue that its not their fault. We ended up without a stove for a month while trying to get assistance. No comms between the repair agent and Hisense HQ. I will never buy another Hisense product

Their portable Acs are horrible,window connections break way to easy,unit dont drain or evaporate like advertised. your engineers are like grade school equivalent idiots

This is a ghastly TV very affordable, but why bother just pay the extra money get one that has a remote that actually works not the teeny tiny little remote that has 50 things that you'll never use.... and a TV that doesn't have six things you don't want and none of the things you do want. Was that helpful? mj alpine