Hisense USAReviews of hisense-usa.com

I’m only giving one star because you have to give a star in order to give a review. They actually deserve zero stars. I’ve never in my life experienced such poor customer service and I rarely write anything on the Internet. I went through the troubleshooting steps more than one time. I had our contractor also confirm the air conditioner was broken. The customer service reps ( Because I spoke to three) Refuse to believe me that I actually did the steps. So I had to call my elderly uncle’s caregiver and have her go through the steps on the phone with the customer service rep. They’ve been proceeded to still not send somebody out and are making us wait another 24 hours and asked us to call back. I have two elderly gentlemen who are sweltering in 95 degree heat So now I’m going to need to pay for a hotel room because nobody seems to want to help fix a brand new air conditioner.

The chest freezer stopped working. It was just over the warranty period. I decided to repair myself and found out that the thermostat unit was wrapped in plastic, causing it to overheat. I called Hisense and they verified that the thermostat was not supposed to be wrapped in plastic. He said that since it was out of warrany, that there was nothing that they could do. I asked about it being shipped from factory with an assembly defect. He said that he would check with his supervisor. That has been a week ago. Texting them everyday and no response. I filled out the website service request and no response. I even called twice and both times there is no supervisor available to talk to, but they will call back -- oops, no call yet.

Purchased a Hisense French door refrigerator. Model # HRF266N6CSE. The refrigerator does not maintain its proper temperature and needs repair. Hisense Customer Service, if you can even call it that, is TERRIBLE to NON EXISTENT. For a business to have this bad of a customer service makes you ponder how they can still be in existence as a company. I will NEVER purchase another Hisense product. Four scheduled repairs were all no shows. The support line will not allow you to speak with a supervisor. Your constantly told a supervisor will call you within two business days which they do not. My advise for anyone thinking about buying anything Hisense is to read the reviews first. The entire experience has been horrifying from the date of contact with customer support to date of this writing !

I BOUGHT A HISENSE 75 INCH TV IN JAN 2024 ITS APRIL AND THE TV HAS LINES COMING DOWN ON IT AND WHEN I CALLED CAUSE THE TV HAS A 1 YEAR WARRANTY THEY SAID ITS PHYSICAL DAMAGE AND IT VOIDS THE WARRANT SERIOUSLY THIS IS BS THE CUSTOMER SERVICE GUY WAS SO RUDE LIKE SERIOUSLY IM IN CUSTOMER SERVICE I WOULD NEVER TREAT SOMEONE LIKE THAT. TELLING THEM THEY ARE WRONG AND ITS THERE FAULT

Trying to file warranty claim and keep getting recovrding on how to fix issue with A/C not cooling. When ask for liver agent, the recording says it will be less than one minute. Then after about 5 minutes come on and say experiencing large amount of call. Process repeated over and over. They eventually hang up on you.

Last fall I bought a Hisense air conditioner 14,000 BTU Florida time installed it it did not work got a hold of the company after their runaround they finally shipped me out of new one Hisense 14,000 BTU lasted 2 days

I recently purchased a Hisense portable air conditionair from Lowes for my garage. The number to call for set up questions simply send you to a automated AI assistant that can not answer the specific questions. There seems to be no other route to speak to a live technician which is extremely frustrating. What is happening to the customer experience care. I am now considering taking the unit back to Lowes. Do such companies not understand the loss in sales potential they cause by such cost cutting corners???

My 75" is under 6 months ago. It started making a popping sound. In 1 day I was on the phone with 6 different reps for 3 hours !! I was told there was a firmware issue & I was to go through the troubleshooting things they told me to do. Nothing worked. They made a appt to come out Friday. Instead I got a call that there is a guy coming out to exchange the motherboard. THEN another call today telling me to do a software update, He couldn't figure it out either. I will never buy another HiSense again !!