Hisense USAReviews of hisense-usa.com

I recently purchased a Hisense 55u8n. I had issue with settings on the TV. I was having trouble figuring it out so I call customer service. What a waist of time. The customer service was so unprofessional and did not even know their own product. The 1st person was laughing and talking with someone else near them barely paying attention to me. They did not know the product at all. I asked for a supervisor and she was not much better. She was more professional but again didn't know the product. Everything i was told to do was wrong and after 4 days figured it out on my own by accident. I was actually looking for a different feature when I found the fix to my original issue. Was just a setting problem and they were alluding to a defective TV or said my hi end TV just couldn't do what I expected it to do. If I could give their customer service negative stars I would.

I spoke to Nicole at around 24 June 2025 2pm USA time. I am from Singapore but I am facing some issues and need immediate help. Nicole is not proficient in Hisense product and directed me to Asia Website. 2pm USA timing is 2am Singapore timing whereby it is not in it's operating hours. This is annoying as I have to wait till tomorrow.

Hi - I am updating my review as Hisense support reached new out and resolved my issue. Special thanks to Hisense team on Twitter.

we bought a Hisense 7.0 CU Chest Freezer in end of June 2022 and it just stopped working over the weekend.. I didnt even make it 3 years. Called customer service and the company doesnt honor their product after 2 years. We lost $100's worth of food. They didnt seem to care. Do not recommend. What a joke. I read chest freezers are supposed to last at least 10 years. DO NOT recommend this company!!!!!

I purchased 2 hisense u8k tvs 2 years ago and one already has a bad video board and of course 2 months out of warranty. The TV does look great but a terrible ui that known for a weak processing. 4k looks great but anything upscale is terrible. Save your money and buy a sony tv as the upscaling is amazing and a reliable tvs.

I purchased a Hisense TV from Costco and did not open the box until several months later due to renovations at my commercial property. The TV was stored safely and unopened during this time. When I finally unboxed it after renovations were completed in April, I discovered that the screen was damaged internally, even though the exterior was in perfect, brand-new condition—no visible scratches, dents, or signs of mishandling. I contacted Hisense customer support and explained the situation. I offered to provide documentation from both the city and the shopping center to prove that the location was under renovation and the TV remained unopened. I also requested that the case be escalated to management if the representative could not make a decision. Instead of offering assistance or escalation, I was told to contact their legal department—a completely inappropriate and unreasonable response for a standard customer support issue. I find it unacceptable and unprofessional that a customer simply seeking support for a defective product would be redirected to legal without a proper investigation or explanation. Their claim that internal panel damage is automatically classified as "physical damage" makes no sense when there is no external damage. How could a customer possibly cause such an issue without even opening or touching the TV? I am seeking a full replacement or refund for the TV. If Hisense is unwilling to take accountability, I will be pursuing resolution through Costco and sharing this experience publicly. I would also like Hisense to review and improve how they handle escalations and support genuine customer concerns.

Steer clear. They sale lemons! Tv stopped working after 3 years of use. Manufacture date of 2021! I was sitting watching tv when the screen suddenly blacked out, sound was still on. I turned the tv off to reset it and that was it. Some weird song cycles whenever I turned it on. There was zero damage done to this tv. Customer service and trouble shooting techniques are a joke. I have a flatscreen from 2008 still working just fine without ever having any replacements. Hisense is a joke. Save your money unless you only need the product for 3 years or less.

I called cust. serv. re. minor issue, They required serial #. IT IS ABSOLUTELY IMPOSSIBLE TO READ. IT IS SOOO MINUSCULE I told them I can't see it. They said sorry then. In order to get it from tiny label, I had to keep moving TV. It fell forward and no longer worked. Still under warranty they refused to do anything. Counting it as physical damage; which would never have occurred had printing been for humans. Customer service sucks.