Hisense USAReviews of hisense-usa.com

Worst TV ever

Had this tv just under 3 years and it turns off every time I start a show. Customer support says they can not help at all as the warranty is out. Never had a tv die so quickly and never had customer service not even be willing to troubleshoot before just saying you’re out of luck. Don’t buy one it’s not worth the money

I ordered a Hisense portable air conditioner from Costco at the start of summer. We were in the middle of a heatwave so I was anxious to get it set up. Once it arrived, it took a tremendous effort for my wife and I to get it upstairs as it weighed over 80 lbs. That day I took it out of the box and started setting it up. I quickly realized the box was missing a crucial part. There was no window kit at all. I called Costco customer service and they in turn contacted Hisense. They told me Hisense had 3 business days to respond. After a week Costco called me to see if I’d heard from Hisense. I hadn’t. They contacted them again and Costco called me telling me Hisense needed pictures of the unit for clarification. Ten days after that Hisense called me and said they did t know which part I needed. I informed them that Costco gave them exactly what was missing including the part number. The woman from Hisense was extremely rude and told me she thought I was making it up to get a second window kit. I was in disbelief. I’ve never been called a liar by a company before. I Called Costco and they said they would follow through. By now it was nearly a month since the ac arrived. We had had two plus 100 heat waves that we had to suffer through. One week late Hisense called again and said they were sending another window kit and it should arrive in 5 to 10 days. Ten days later nothing had arrived and I contacted Costco. Costco called me back and told me Hisense was sending out another window kit. That one never arrived and it’s impossible to believe they ever sent a single one out. Ten days later I contacted Costco and they had the unit picked up by UPS nearly two months after it arrived. Hisense has no shame and they have no respect for their own product or their customers.

Did not appreciate the manner in which my case was handled regarding a defective chest freezer.Within the 4yrs of having this freezer it stopped working twice.It was given to me as a Christmas gift back in 2021 and I was not able to produce a receipt and despite me providing other details regarding the purchase it was no good in getting it repaired.I was even told without having a technician access it that is was not covered under the 5year warranty.I will be throwing the freezer out likewise all the other Hisense products I own as well as telling my friends and family about the poor experience so they can boycott this brand!

If I could leave zero stars I would. To start we purchased the 85” hisemse tv at wal mart just after Black Friday last year, the tv was less than 3 months old when the volume started rapidly turning itself up on its own, I wasn’t too concerned with that and just would turn it down, then not long after the right side of the screen went darker than the left, very aggravating to watch on at that point and contacted “HISENSE” took a couple months b4 they finally replied. They ask for the model and serial number, purchase date, the store location, the store purchased from and price we paid. We provided all of that and then they said we need the receipt showing we purchased the TV, being 5-6 months at the time that receipt was long gone, they faded away to a blank paper after so long, but I gave them pictures of the day we bought it, pictures of it in my truck, pictures of it in my living room, pictures of it installed on the wall. Went back and got the bank statement where it shows I purchased the tv with the dates, price and store. They responded with simply “NEED RECEIPT OR WE CANT HELP YOU” kinda lost at this point, don’t wanna spend the money again on another “BETTER BRAND UNIT” this time after just paying good enough money for this one and the one in my bedroom. How do companies get away with outright theft? Does lemon law apply to junk TV’s? I have other of their products but will never purchase another, and all my friends and family are on board also. I like to give these companies time and the benefit of doubt but after all these months and no help, stop replying and down right now”YOURE OUT OF LUCK” from them has really left me no choice but to come here and leave this review. It’s gonna go everywhere I can possibly leave it, theft is theft, sure I willingly paid for the product, and got said product, but may as well be selling people empty boxes at this point. Be a lot easier to throw in the trash atleast.

Saturday 19th our refrigerator went out. 10 months old. Wife called CS and they sent us an email. Said a Tech would reach out. Nothing and we called back on Wednesday and CS said we were on hold for whatever reason. Said they changed it and a tech would reach out. Wife reached out today (Thursday)to tell them we've not received a call. CS said they'd be out next Wednesday. Wife asked if we could get an RA. No, a Tech has to look first. So we have to go almost 2 weeks before a service Tech comes out. We've already ruined food from your junk. Thanks a lot for the help. I will not be buying Hisense anymore.

I called because I was trying to mount my brand new television to my current wall mount. The first thing they did when I called customer service was lie to me and tell me that their TVs were not made for wall mounts. When I told him he was lying to me he simply hung up. They don't include the hardware, meaning the screws that actually fit the TV in the box so you have to go out and buy them but but they won't tell you what size they are so you have to buy a lot of different sizes just to figure it out. I decided if their support was this awful before I even turn the TV on it was better to return it to Costco and get my money back

I bought a portable ac unit for over 300 dollars. It weighs over 125 pounds. Worked well for 15 days, then stopped. Customer service was worse than the failed product.they couldn't care less thet I have a bad heart, my bedroom is 3 flights up. The unit i bought said they have technicians who will service the unit. Nope.. I was degraded and insulted. The website is a travesty. As soon as you call you get put in hold with Mexican standoff music. It's like a bad Clint Eastwood movie. I will bring this unit back to the store but I highly advise this company gets shut down!!!