Hisense USAReviews of hisense-usa.com

Worst customer service ever. My 4 month old Hisense refrigerator quit working 11 days ago. I called the company and got transferred from one person to another and got disconnected twice and had to start over. I was given a claim number and I was told to send in a copy of my receipt and a pic of the model number, date of manufacture etc. why I did right away. A week has gone by and nothing, I called again yesterday and was told they were sorry nobody has responded but they would put in a another request to have someone call me with a time to set up an appointment. My guess is that I will hear nothing and will have to make yet another call. I will NEVER buy another Hisense product. The cheaper price isn't worth it.

Complete 🗑️! Avoid this company and their horrendously made TV’s. We had purchased a 75 inch 4K tv that we have had mounted on our wall since we bought it. After being prompted to update the device, the unit would no longer turn on and a giant internal crack appeared on the screen. Keep in mind that the tv screen has absolutely no damage at all, nor is there any damage to the overall device at all. When I called customer service, they were exceptionally rude and blamed me for the problem and said that it was out of warranty and that I must have damaged the unit. We have had the tv mounted on the wall since day 1… the tv has never moved!! Safe to say that we will never be buying another one of their garbage tv’s. Take my advice and spend the extra money and get a better tv.

Terrible service

If there was a negative star I would give them a negative five star as I was on hold for 35 Plus minutes and then they hung up on me and that was after I called four different times and talk to different people as they all hung up and none of them know how to speak or understand proper English I do not recommend these people at all horrible customer service.

It's been over a month since I first filed a claim on a less-than-one-year-old 50" Hisense tv. Despite multiple emails requesting additional information (provided); acknowledgement that they are in receipt of everything requested; and statement that I should receive either a full refund or a replacement television within 3-5 business days, I am still without either --- nor an indication of when I will be in receipt of such. Terrible system and customer service. Steer clear.

If i could give hisense a zero out of five stars i would. they were absolutely awful with assisting me with my tv. My Tv started having streaks on it out of nowhere (NO DAMAGE WAS DONE TO THE TV). so i called them and opened a claim case, the only person that was helpful in anyway was Tissan. It was a cat and mouse chase with the whole process. They asked me to send them pictures of my TV, i did. They didn’t like my pictures so they asked me to resend them, so i sent them. They asked for the model number, i sent them the model number. they didn’t like that i sent the model number that was on the box, so they asked me to take the tv out of the box and get the model number on the back of the tv. so i did and i sent it to them. then i got told that the case has been assessed and i will either receive a refund or a new tv. great right? absolutely not. they send a technician to come out and do a field destroy of the panel, the technician took pictures of the tv and told my husband that he can do the field damage but wants to know if he can take the tv after destroying it so we don’t have to worry about getting rid of the tv, awesome. i texted the technician about the update and he said hisense told him not to touch the tv and if i had any questions then i need to call hisense. so i call hisense and get told that my tv was damaged by customer (so me) and that it is not covered under warranty and there is nothing they can do. Hisense is an awful company and the employees do not care about their customers at all. do not buy any of your products from them.

You the idea that I'll be without a TV for more than 24 hours is not a good enough for us if the TV have to be destroyed this is the only TV I have in my house so please stop doing whatever to do because I'll take my chances and I'll go buy another TV you guys not been very helpful it's not the first time this issues happened,And for me to be without a TV for a long period of time and it's not going to work. So if you plan on sending someone Don't do so. I'll just leave with this crap that I bought And then I'll figure it out. what to do and buy one more TV but not from Hisense and i will make sure that more people will here's how this company operates with customer service. Thank you so much for your wonderful service that you did not provide me

I AM IRATE!!! I purchased a Hisense TV online on July 13th, 2025, and picked it up from a Walmart Store. The unit failed on August 19th, 2025. When I contacted Customer Service at the Walmart store to return the unit and get a new one, I was told that Walmart only warrantees electronics for 30 days. Of course, this seemed absolutely ridiculous and indicated to me that Walmart realizes and acknowledges that they are selling junk. Of course, I then filed a complaint with Hisense after attempting to follow all of the ridiculous suggestions they gave to try to fix the unit. They agreed it needed repairing but took several weeks to let me know that they could not find a repair person to perform the repair and would be refunding my money. During this timeframe I purchased a new TV from a reputable source and expected I would be receiving a refund shortly. They continually dragged out the process and for several weeks, supposedly they were sending email instructions for me, to the wrong email address. After several attempts and another week, to get them to fix the email address, I finally got the correct instructions, filled out the refund authorization form immediately and emailed it back to them. They stalled again by requiring additional information, which I sent to them. Then they were basically saying that they aren’t going to refund my money, and they will be sending a tech out to fix the TV. THIS IS UTTERLY RIDICULOUS… I DO NOT WANT THIS PIECE OF JUNK AND I CANNOT BELIEVE THAT THEY EXPECTED ME NOT TO PURCHASE ANOTHER TV WHILE THEY WERE DRAGGING OUT THE PROCESS. DON’T BUY HISENSE & DON’T BUY ELECTRONICS FROM WALMART!