hily.comReviews of hily.com

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. You can cancel or change a subscription on Google Play following the instructions here: On your Android phone or tablet, open the Google Play Store . Check if you’re signed in to the correct Google Account. Tap Menu Subscriptions. Select the subscription you want to cancel. Tap Cancel subscription. Follow the instructions. If you're using iOS system you can view, change, or cancel your subscriptions via this link: https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions In order to cancel your subscription, please 1. Go to your phone's Settings > [your name] > iTunes & App Store. 2. Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID. 3. Scroll to subscriptions, tap it. 4. Tap the subscription that you want to manage.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I would like to mention that we have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away. However, our moderators' team is working tirelessly to ensure such users do not harm the user experience in Hily.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily and charged after the deletion of your account. Please note that deleting either the app or the account doesn’t cancel the subscription because the last one is managed in Google Play or iTunes account. If you start a free trial, you start for an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. If you believe you were charged after you canceled your subscription in Apple/ Google store, please contact us at [email protected] and we will do our best to help you with the refund.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily and charged after the deletion of your account. Please note that deleting either the app or the account doesn’t cancel the subscription because the last one is managed in Google Play or iTunes account. If you start a free trial, you start for an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. If you believe you were charged after you canceled your subscription in Apple/ Google store, please contact us at [email protected] and we will do our best to help you with the refund.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily and charged after the deletion of your account. Please note that deleting either the app or the account doesn’t cancel the subscription because the last one is managed in Google Play or iTunes account. If you start a free trial, you start for an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. If you believe you were charged after you canceled your subscription in Apple/ Google store, please contact us at [email protected] and we will do our best to help you with the refund.

Response from hily.comJan 20, 2021

Dear Customer, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via [email protected] or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.