hily.comReviews of hily.com

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily. All the primary feature in our app is free, so even if you don't choose a subscription, you can still use the app for free. I believe you have finalized the steps you were asked about the payment, which is why you got the notification. Let us know at [email protected] if you have more questions.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry that you have experienced it. Most likely, someone is using your card information. Please contact us at [email protected], and we will do our best to find the account using your card information. Meanwhile, we would also advise you to contact Google or Apple about the case and try to cancel the subscription from their side.

Response from hily.comJan 20, 2021

Dear Andre, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily and charged after the deletion of your account. Please note that deleting either the app or the account doesn’t cancel the subscription because the last one is managed in Google Play or iTunes account. If you start a free trial, you start for an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. If you believe you were charged after you canceled your subscription in Apple/ Google store, please contact us at [email protected] and we will do our best to help you with the refund.

Response from hily.comJan 20, 2021

Dear Customer, I am sorry you had that experience with the app. Could you please share more details about the issue at [email protected] so that we can find your account and solve the problem immediately? We will do our best to resolve this as soon as possible so that you can enjoy our app.

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I would like to mention that we have a strict policy against fake users. Whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to locate all fake accounts right away. However, our moderators' team is working tirelessly to ensure such users do not harm the user experience in Hily.

Response from hily.comJan 20, 2021

Dear Jake, I am sorry you had that experience with the app. Could you please share more details about the issue at [email protected] so that we can find your account and solve the problem immediately? We will do our best to resolve this as soon as possible so that you can enjoy our app.