hily.comReviews of hily.com

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily. Unfortunately, deleting the account doesn't cancel your subscription since it is managed directly by iTunes/Play Market, not by us. You can cancel your subscription yourself at any time using your iTunes/Play Market profile. If you have more questions, do not hesitate to contact us at [email protected]

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily. If you start a free trial, you get all the premium features for free for the period of the trial. After it ends, it becomes an auto-renewing subscription. A trial is given only once per one Google Play/iTunes account. According to Google Play Market and Apple Store rules, your account is charged within 24 hours before the end of the trial period. That may be the reason of your being charged. If you have Android you can cancel or change a subscription on Google Play following the manual here https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en If you're using IOS system you can view, change, or cancel your subscriptions here https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions Please contact us at [email protected] so we can look into your profile and investigate the case. Thanks in advance.

Response from hily.comJan 20, 2021

Dear customer, I am sorry that you had a bad experience with Hily. If you start a free trial, you start an auto-renewing subscription. The first week is free, and after it ends, you are charged for the next subscription period. That is mentioned on the screen offering a trial and explained in our Terms of Service. Unfortunately, since the respective App stores manage all charges and subscriptions, we simply do not have the means to help you in any way other than giving you directions on how to cancel your subscription. We apologize for the inconvenience. Your opinion is very important to us, and if you would like to give a more detailed explanation of your issues, please do not hesitate to contact us at [email protected].

Response from hily.comJan 20, 2021

Dear Customer, I am sorry that you had such a bad experience with the subscription. I would like to mention that Google or Apple's stores are managing all the subscriptions. Can you please give us more details on where exactly you canceled your subscription in the app? Your opinion is very important to us and can help improve Hily so that it won't be misleading to others. You can contact us at [email protected]

Response from hily.comJan 20, 2021

Dear Customer, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via [email protected] or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.

Response from hily.comJan 20, 2021

Dear Customer, I am sorry that you had such a bad experience with the subscription. I would like to mention that Google or Apple's stores are managing all the subscriptions. Can you please give us more details on where exactly you canceled your subscription in the app? Your opinion is very important to us and can help improve Hily so that it won't be misleading to others. You can contact us at [email protected]

Response from hily.comJan 20, 2021

Dear Customer, thank you for your review. I am very sorry to hear that you did not enjoy your experience with Hily. I would like to mention that our moderators work tirelessly to eliminate any violators of our terms of use to make Hily a safe and comfortable dating environment. I am sorry to hear that you did manage to encounter some bots. If you have some ideas and thoughts you would like to share; please contact us at [email protected]. I really appreciate any help you can provide.

Response from hily.comJan 20, 2021

Dear Customer, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via [email protected] or via Live Chat Support and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you.