hily.comReviews of hily.com

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you experienced it in our app. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] or via Live Chat Support if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process. Please also share more details about the issues you have experienced while using our app that led you to delete our application so we can check and assist you further.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review! It is very sad that you feel frustrated about using our app. We are developing our distance filter right now, and it will be improved in our future updates. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. All of the subscriptions and charges are managed by Stores, not by us, which is why you had to cancel it through the store. Your opinion is very important for us, so if you have more feedback to share with us, please contact us at [email protected] or contact us through our Live Chat Support to get further assistance.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you feel this way about our app. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] or via Live Chat Support if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you feel this way about our app. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process. Please also share more details about the issues you have experienced while using our app that led you to delete our application so we can check and assist you further.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you feel this way about our app. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process. Please also share more details about the issues you have experienced while using our app that led you to delete our application so we can check and assist you further.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry that you feel unhappy about using our application. If your account was blocked by mistake, please contact us via [email protected] and provide more context about the issue that you have faced. We will check the account as soon as possible and will do our best to assist you. If you have activated a subscription in our app, please do not forget to cancel it in Apple Store or Google Play Market, as being banned would not automatically stop the subscription.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you experienced it in our app. Please note that deleting or deactivating the app does not automatically stop your subscription as it has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process.

Response from hily.comJan 20, 2021

Dear customer, thank you very much for your review. We are very sorry you experienced it in our app. Please note that deleting or deactivating the app does not automatically stop your subscription too. Our subscription has an auto-renewing regime that needs to be managed in Apple Store and Google Play Market. Please feel free to reach out to us via [email protected] if you have further questions regarding the refund or cancelation of the subscription, and we will be happy to guide you through the process.