HILLMAN - Innovative hunting clothingReviews of hillmangear.com

Response from HILLMAN - Innovative hunting clothingApr 28, 2025

Thank you for sharing your feedback with us. We regret to hear about the confusion regarding the size of the backpack. However, we are pleased to know that the quality of our products meets your expectations. Hilman Customer Service

Response from HILLMAN - Innovative hunting clothingApr 28, 2025

Thank you for sharing your feedback with us. We are pleased to hear that you are satisfied with the quality of our products. Your trust and appreciation are greatly valued. Hilman Customer Service

Response from HILLMAN - Innovative hunting clothingNov 18, 2025

We are thrilled you find the product wonderful! We appreciate the detailed sizing feedback, especially regarding the waist fit for athletic builds and layering. We also sincerely apologize that the combined cost of shipping, taxes, and duties approached the item's price; we recognize this significantly detracts from the value, and we are actively working on solutions for our international customers.

Response from HILLMAN - Innovative hunting clothingMar 21, 2025

Thank you for sharing your feedback, Sergio. Our priority is to provide high-quality services and products to our customers. Hillman Customer Service

Response from HILLMAN - Innovative hunting clothingMar 21, 2025

We sincerely apologize for the confusion caused by receiving a product review request for an item you have not yet received. We are actively working with Trustpilot to resolve the issue related to the automatic email system. We are hopeful that a solution will be implemented soon to prevent review requests from being sent for products that are still on pre-order. We apologize for any inconvenience this may have caused. That said, we truly appreciate your positive feedback and are delighted to see that you’ve rated our products with 5 stars. Hillman Customer Service

Response from HILLMAN - Innovative hunting clothingMar 7, 2025

Hello Mr. Mitchel, Please get in touch with our representative at [email protected] if you have any concerns regarding the product you purchased. We will do our best to assist you. Hillman Customer Service

Response from HILLMAN - Innovative hunting clothingMar 7, 2025

We are sorry to hear that you are not satisfied with our service. We have reviewed your case and found that you have spoken several times over the phone with our representative and have also had email communication. You have received detailed information about the replacement conditions and a return shipping label. We noticed that you tried contacting us on Saturday and Sunday, which are non-working days when we do not answer calls. You have placed three orders in our system. In your first order, you mistakenly ordered the wrong model of boots, specifically the 2.0 Dryhunt Hunting Boots, size 10, and accused us of making a mistake in the shipment. You then requested to exchange them for the 2.0 Aerogel Hunting Boots, and after receiving guidance from our representative, you placed a second order but selected a smaller size. The smaller pair of boots did not fit you, for which we are not at fault, and you requested to exchange them for a size 10. You received a return label from our representative to return both pairs of boots. Once your package arrived at our warehouse, you were issued a voucher for our website, allowing you to order the 2.0 Aerogel Hunting Boots in the correct size 10, and your refund was processed accordingly. Additionally, we reviewed the amount deducted, which does not match the figure you mentioned. In this regard, we would like to ask you not to mislead other customers. Hillman Customer Service

Response from HILLMAN - Innovative hunting clothingMar 7, 2025

Thank you for your 5-star review, Real. We are happy to hear you love the boots and had a great experience with our service! Hillman Customer Service