HILLMAN - Innovative hunting clothingReviews of hillmangear.com

Response from HILLMAN - Innovative hunting clothingNov 24, 2025

Thank you for your feedback — we’re really glad to hear you loved the boots. We’re sorry to hear that our website and customer service didn’t meet your expectations, and we truly appreciate you bringing this to our attention. We’re actively working on improvements and hope to give you a much smoother experience next time.

Response from HILLMAN - Innovative hunting clothingOct 2, 2025

Hello Michael, Thank you for your feedback. We’re sorry for the inconvenience caused by the delivery delay. I can confirm that we have received your returned boots and, as per your request, your card has been refunded. We hope this resolves the matter to your satisfaction. We appreciate you taking the time to share your experience, and your feedback helps us continue improving our processes for all customers. Warm regards, Marie

Response from HILLMAN - Innovative hunting clothingNov 18, 2025

We take these claims very seriously. We sincerely apologize for any unexpected import duties and the perceived lack of transparency regarding shipping origin. This is a critical error in communication that we are investigating immediately. For the issue with the sizing and the return, please contact our support team right now so we can provide a free return shipping label and process your refund or exchange immediately.