Matt D.
NO EXCHANGE PROGRAM.....?
I purchased a new duty belt. Upon arrival it was the wrong size, my mistake. Upon contacting I was informed that the company doesn't do exchanges only returns and refunds as the products are all custom made. I don't believe that.....when I got the belt delivered and pulled it out of the box it was all dusty and dirty with tags on it, like it was hanging on a rack for a long period of time. So I sent it back, paid shipping again, then ordered the right size and paid shipping again. An exchange program is crucial for good business in my opinion
Response from High Speed GearNov 10, 2023
Thank you for your review, our return policy is listed on our website https://www.highspeedgear.com/returns. All returns are processed as refunds as we are the manufacturer and not a retailer or authorized dealer that carries gear in stock, and all gear is made to order for each customer. As soon as that return arrives, we will make sure that we get that refund processed for you. If you have any further questions, please feel free to reach out to us at [email protected] and we would be happy to assist you.