Jimmy G.
Very helpful customer service
Jay was very informative and helpful in my phone requests.

High Speed Gear® is dedicated to building the best 100% American-made, battle-proven tactical gear™. HSGI® started as a custom shop in 1999, making gear for Marines at Camp Lejeune. Since then, the company has grown to be the largest full-time employer in Swansboro, N.C., with distinct and innovative products like the TACO® and the Sure-Grip® Padded Belt. Our products are designed for the highest level of comfort, functionality, and versatility. Satisfaction is guaranteed for all of our customers, whether military, law enforcement or responsibly armed citizens. Our products are user driven and are designed based on the operational experiences of a wide variety of end users. HSGI® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair it or replace it, at our discretion. For information about custom gear OEM projects, contact us at [email protected].
High Speed Gear (highspeedgear.com) has 546 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jimmy G.
Jay was very informative and helpful in my phone requests.
Robert
I made my purchase on November 16th which is now over five days ago. Since then I have not received any confirmation that my items have shipped or been advised when they might ship. I think it would be a better experience if the company knowing the wait times could keep their customers informed better.
Response from High Speed GearNov 21, 2023
Thank you for your review, as the manufacturer we do make all orders to order, due to a large influx of government orders we do currently have a longer than normal lead time. You can reach out to us at any time, and we are more than happy to assist you with finding that gear through a dealer that has that in stock. You can always call us at 910-325-1000 or email us at [email protected] and we are always happy to help.
Michael T.
Easy and helpful
MM
Wildly average experience overall, we will see about shipping and product though, I’ll definitely return with a good review if your claims are true and the product is great.
Joshua L.
I reached out via the online customer service portal to update my address. I’ve never heard back stating they have received the request, nor that it was updated. I also have not received a status of the order.
Response from High Speed GearNov 20, 2023
Thank you for your review, I am not showing that you have sent an email to [email protected], if you replied to the email that was sent to you with your order confirmation that is a no reply email. You can reach out to us at 910-325-1000 and we can assist you by phone as well.
Nicholas R.
No order confirmation with shipping week later no shipping info no idea if shipped.
Response from High Speed GearNov 20, 2023
Thank you for your review, I have resent your order confirmation, those sometimes can go to your spam/junk mail and apologize for the inconvenience. If you need any further assistance, please email us at [email protected] or give us a call at 910-325-1000.
Customer
Would have been 5 stars but had to enter a new credit card because website wouldn't accept verification code from card I'd used several times.
Tim A.
Had what I wanted and easy process