Richard S.
Problem with HigherDose customer service
I very recently purchased 2 of the Go Mats, including one as a gift for my brother. My initial order for the first of the HigherDose Go Mats did not through; it was declined by PayPal. I then ordered two Go Mats using my personal credit card, including one for myself and one for my brother. Then a few days later a third HigherDo Go Mat was run through using my credit card. To be clear I did not need a third mat. I contacted the company immediately when I received an email regarding the third mat over $700 each and let them know that I did not want the third mat-but they said they would not cancel the order. I did not feel that this was good customer service. The review I’m writing is not meant to be critical of the product as it is too early for me to have formed an opinion about how helpful it will be for my condition.
Response from HIGHERDOSENov 13, 2025
Thank you for bringing this to our attention and for sharing your honest feedback. We sincerely apologize for the frustration and concern this ordering error has caused. To resolve this for you directly, we have sent you a private email. We look forward to hearing from you.