HIGHERDOSEReviews of higherdose.com

havent recieved my higherdose. ordered it weeks ago and still waiting.

Customer service is absolutely horrible. Instead of answering my question, I received a generic response. So i sent another email asking for clarity and received another copy paste generic response. Since my question was very simple regarding my return I called, and I'm pretty sure they dodge it ( shows in the email). I've had better customer service from Shein.

I purchased a red light mask from higherdose after a year of having one of their red light hats. I believe I must have purchased the red light mask through a third-party because I cannot find any email confirmations or any order number within my higherdose account. That being said, I have their product in the appropriate company packaging with all of the attachments, user guides, QR code for questions and instructions. Everything is from higherdose and it is appropriately labeled and boxed. There’s no question. It is a higherdose red mask. After having it less than a year, it is no longer working. It will not hold a charge despite being fully charged. It will not stay turned on. I believe all they would have to do is replace the battery. Not only if their customer service not available when you call but when you do finally speak to them, they are not willing to stand by their product or provide appropriate customer service. They told me they were not available when I called due to high customer volume and I bet that’s because lots of people are having issues with their product instead of helping them they’re arguing with them and blaming the customer. Despicable behavior. Whether I bought it through a third-party or through their direct website is irrelevant, I have one of their products and it’s not working. A reputable company should stand behind their products no matter where you bought them. I am disgusted with the treatment I received from customer service agent Esther Who told me that I needed to “help her” and I needed to do all the work and find my proof of purchase and that if I wanted to bypass all of that I could pay $50 after she sends me an invoice for Repair or replacement. What the heck?! This company sucks. I will never buy another one of their products and I will go out of my way to find another product with better customer service. Lesson learned. I have been recommending their products to friends and coworkers as well as giving them free advertisement on my social media influencer account. I’m fairly certain the reason I used a third-party was due to a promotion which they often have. If they’re not willing to standby sales from third parties, then they need to stop advertising and selling through third parties. This comes across as a huge scam and it makes me extremely mistrustful of their business practices. Shame on you higherdose. Do better.

Never received the serum.

I placed an order for a red light kit that included oxytocin oil 6 weeks ago and I still haven’t received the oxytocin oil. The only way to communicate with customer support is through online chat and that’s AI. They kept saying the oil was out of stock and will ship it when it comes in but then they said it was in but no explanation as to why it still hasn’t shipped yet they still continue to sell it on their website. Why continue to sell it if it’s out of stock? My order was placed 6 weeks ago and not fulfilled. Their customer service is horrible. If you want to actually receive items you pay for, don’t buy from this company. Buyer beware!

I have continually tried to get my product that I paid for first you sent me a brush claiming everything was delivered. Then I wrote back multiple times then you sent me finally the red light showerhead and I have been repeatedly asking for when the oil is coming and I was told last Friday it was to come in and I asked for a discount for the inconvenience that you put me through and you gave me a whole $20 on my next order

Be careful about giving them your real email address, I have been receiving spam to the unique email address that I created for this website. The spam is not from them so someone with access to their database is selling your data!!

Haven’t seen any results after three weeks but hopefully that will change in the next few weeks. Item is priced too high for it’s inconsistent results.