Michael Draven D.
do not buy from them UPDATE
Update: the management team told me on the 13th that the refund will be process after the company assess the laptop and take fees out, which I agreed too. The next day they mentioned to me they have the new laptop ready to go but decided to hold off sending the laptop because they wanted to inspect the damaged laptop to which I told them you have both laptops there just send the new one while the first one is being assess and taken cares, to which I said this same thing to a tech friend who also doesn't small computer work and he even agreed. So instead of sending the new laptop they just cancelled my order because they assume sending a new laptop while the first one being assess is a tough task to do. That being said, it only took them three days from that Tuesday to that Thursday to asses the laptop so them making it seem like it's gonna take a week is a lie. I have all my emails to prove it. IN SHORT: they refuse service because they got tired of me telling them you have enough people on staff to send the new laptop for shipping while the first one is taken care of by someone else which isn't a hard thing to do. ---- Original I bought a laptop from them on June 7th, and tried to install the several SSDs I personally bought for the laptop 4 SSD slots to which I could only use three slots defeating the purpose of buying the laptop. So I contacted them a week ago (July 8th 2021) to return the laptop for the cheaper EVOC laptop I wanted. They demanded I change my review on here to something more positive, ship the item, and when it get to their company they will refund me the money and the laptop. Come July 14, not only did they cancel my laptop order they also withheld my refund as they were assess the damage to the laptop FedEX cause and told me they wouldn't ship the new laptop to me despite informing me the day before they would and continue to stall under the 30 day return policy expire to keep my $3000. I already contacted the BBB and PNC Bank and will send email and order proof that I ordered a new laptop using my refund money and Hid are intentionally not wanting to ship the laptop to me. they're also removing negative reviews selectively to keep it from being blatantly noticeable.
Response from HIDevolutionJul 19, 2021
July 5, 2021 - The buyer requested a return of his EVOC High Performance Systems X1701J laptop due to a quirk of the laptop’s SSD configuration. The specifications were fully disclosed to the buyer on HIDevolution.com product pages and product service manual. We promptly accepted the return. July 13, 2021 - We received the product with severe physical damage. The laptop and AC adapters were received from FedEx placed inside an oversized box with no packaging or padding material, causing numerous dents and blemishes to the chassis while product was in transit back to us. We promptly advised the buyer we will need time to review the damage/repair/restocking costs. Per our policies, it can take up to 10 business days to process a credit/refund. July 16, 2021 – Per buyer’s request, a refund was processed less restocking fee and repair cost. The buyer had requested an exchange for a different laptop after he requested a refund, but we chose to process a refund and refused to service the buyer any further because his demands were unrealistic and putting too much pressure on our staff.