HIDevolutionReviews of hidevolution.com

Very bad service! The spit in the face was the Redemption Key promotional code for a Game for buying an RTX laptop that they sent me already expired. It was literally said so in the email with this code they've sent me. The full story. - I preordered a laptop, and they said that when it's in stock, they will notify me. It didn't happen, I contacted them instead after checking the website with my laptop status, in stock. - There was some payment issue, which is strange, but it happens, so I paid the same way the second time. They answered my inquiry almost a day after, I paid in 17 minutes after I received a message from them. Then it took them 1 day to answer again. But this time they asked me to check the address, which I did in a few minutes, and again, one day to answer to my message, this time they wanted to check spelling. - After one more day of waiting for the answer, the purchase was confirmed, and Ted (The shop guy ) told me they would ship it in the next couple of days. - It took them 3 days to ship, and I don't know what kind of DHL Express they used to ship, but it took 5 days to come. To summarize, it took 11 days to get a Laptop for 3000$ with me contacting them; otherwise, I believe it would be longer if not simply cancelled. - The place is bad, but not a scam - It's my second time buying here, and the last one, simply because of the service and attitude. - If you are considering buying here, try to contact anyone and input their name in "Has someone helped you in your purchase?". I believe this way, stuff gets something of it, and they might do the work properly. But I'm not sure about the last one, it's just a guess. About the laptop: - The first one I bought still works, but the charging port is dead now. I can't find the place to fix it in my town, and if I send it to ASUS, the repair price is bigger than buying a new, even better model. The problem with the port might be my fault, or the manufacturer so I can't blame the shop. (First 4 years it worked really well) - The second Laptop (Just bought) arrived just fine, the box seems to be sealed, and no one opened it. Works great! Other retailers give a discount for this laptop and some bonus stuff like mouse pads, etc. This site doesn't do it, so it might be better to buy somewhere else.

They literally buy up stock to make the market sold out then scalp the prices higher. They ruined yest another tech launch from best buy.

I had been experiencing significant overheating / crashing issues with the custom MSI Alpha 15 laptop I ordered from HIDevolution. After months of issues, I contacted MSI directly and sent it in for an RMA. Unsurprisingly, the issue wasn't fixed. It has only been ~15 months since I've bough this $1800 laptop and it is completely unreliable. I reached out to HIDevolution for help, for any kind of hardware refund, or a significant discount on a new laptop. Neither was considered, unless you consider $20 offered to me a "significant" discount. I'm on my second RMA to MSI already. TLDR - avoid HIDevolution and MSI.

Update: the management team told me on the 13th that the refund will be process after the company assess the laptop and take fees out, which I agreed too. The next day they mentioned to me they have the new laptop ready to go but decided to hold off sending the laptop because they wanted to inspect the damaged laptop to which I told them you have both laptops there just send the new one while the first one is being assess and taken cares, to which I said this same thing to a tech friend who also doesn't small computer work and he even agreed. So instead of sending the new laptop they just cancelled my order because they assume sending a new laptop while the first one being assess is a tough task to do. That being said, it only took them three days from that Tuesday to that Thursday to asses the laptop so them making it seem like it's gonna take a week is a lie. I have all my emails to prove it. IN SHORT: they refuse service because they got tired of me telling them you have enough people on staff to send the new laptop for shipping while the first one is taken care of by someone else which isn't a hard thing to do. ---- Original I bought a laptop from them on June 7th, and tried to install the several SSDs I personally bought for the laptop 4 SSD slots to which I could only use three slots defeating the purpose of buying the laptop. So I contacted them a week ago (July 8th 2021) to return the laptop for the cheaper EVOC laptop I wanted. They demanded I change my review on here to something more positive, ship the item, and when it get to their company they will refund me the money and the laptop. Come July 14, not only did they cancel my laptop order they also withheld my refund as they were assess the damage to the laptop FedEX cause and told me they wouldn't ship the new laptop to me despite informing me the day before they would and continue to stall under the 30 day return policy expire to keep my $3000. I already contacted the BBB and PNC Bank and will send email and order proof that I ordered a new laptop using my refund money and Hid are intentionally not wanting to ship the laptop to me. they're also removing negative reviews selectively to keep it from being blatantly noticeable.

SCAMMERS! I am out $4,600 and I'm so freaking pissed. They sold me a Gigabyte laptop unit that had a ton of dead pixels. I sent them the laptop immediately back for repair and they said it wasn't eligible for warranty and wanted me to send another $300 to repair it. I asked for a refund and they kept the laptop. I am out $4,600 and without that laptop. BEWARE. (Update to respond to reply) Keep in mind, the laptop was received with dead pixels, yet they blame me for the damage screen. And funny enough, they didn't send my laptop back, or a laptop of equivalent value, or a refund after 2 years. Back when I had it google tracked, the laptop was in use often in another part of the country. Most likely sold/ or gave away my laptop to another person. Joke of a company. Have all the evidence backing up my claims. And don't be amused by how fast they reply on here. The email chain had messages weeks apart and I had to ask what the status of my laptop was because they put my repairs to the side because they were no longer making money from me.

BE AWARE THAT THEY SHIP PRODUCTS WHICH DON´T FUNCTION. I ORDERED A LAPTOP FOR 4k AND THE SREEN DOES NOT WORK. REPAIR ONLY ON OWN EXPENSE AND OWN SHIPPING COST. BETTER BUY ON AMAZON.

Summary: I ordered gaming laptop with a custom SSD addition, waited a full month for processing, then found out they accidentally oversold it so the laptop was not available. Story: I ordered my laptop ($2500+) in late June after reading from HIDevolution's website that custom builds typically take 7-12 business days to process before shipping. I called on a Monday after roughly 7 business for a status update. I was told that it would ship by the end of the following week putting it at 17 business days which I was ok with due to covid delays. I didn't get a shipment notification so I called back on Monday following those 17 business days. I was told it would be shipped by the next day for sure. I didn't get a notification so I tried Support Live Chat on Wednesday. A manager entered the chat and told me they accidentally oversold the model so it wasn't available. He offered the same model with an upgraded processor for the same price ($100 discount) but it wouldn't be available for another full month and then expedited processing/shipping after that. How could I believe that when everything to date was untrue? I asked for an addition $200 off as incentive to stick with them since I would essentially be receiving this 2 months after my initial time frame but he was unable to oblige or come half way. I then cancelled my order and ordered from Amazon. Conclusion: This lack of communication throughout the process was unacceptable. I was not thrilled with it taking more than 7-12 business days to process but I was ok with it due to covid. The fact that they kept on relaying new shipping dates to me and then ultimately did not have it in stock was pretty terrible service. I was told that they didn't realize they oversold it until they attempted to work on it so they need to fix their internal communication to prevent issues like this. I wasted a full month just waiting while my current setup is down. I feel like they really didn't need my business - if they wanted to keep it then they could have offered a little more discount incentive like I mentioned above. I do not plan on ordering from them ever again.

I bought a laptop from them that was defective on delivery, they refused to repair, replace or refund it. They claim they have a 30 day return policy, that was not mention anywhere on the site, invoice or emails I received, and regardless of that, it is still well within the extra 1 year of warranty I bought. EDIT: They did not attempt to troubleshoot at all, in fact they did less than that as I literally DID their homework for them by telling them what diagnostic tool to use, and what the offending driver that is causing the intermittent audio issues is including pointing out the readings that indicate the issue (the issue being DeferredProcedureCall Latency, or DPC Latency for short, being caused by ACPI.sys, a windows power management driver). Furthermore they refused to refund or replace a defective laptop that was still well within the warranty at the time of the initial posting of this review, and my attempts to get them to honor their alleged warranty that I even paid extra for. Extremely unprofessional scammers selling defective machines, do not buy from these people.