Hibbett SportsReviews of hibbett.com

WARNING Don’t buy from Hibbett Sports they return policy has changed and they are not telling people about.

I was a member with hibbett since October 21st 2019 and today December 13th 2025 I deleted my account and requested all my information be removed from their system. After years of purchases and years of no being selected for any of their sneaker raffles and today was the last straw. I put an item in my cart and while I was checking out putting in my new debit card they removed the item from my cart and the item sold out. Footlocker has had more loyalty to their customers. No thanks Hibbett, Good Riddance!

This company sucks. Worst company ever. Be aware you will lose your money if you buy with them. They claim they shipped your package and then dont. You even get shipping notices and then when you call Fedex they dont even have the package. DO NOT BUY

I ordered some shoes from in store to have delivered to my home. I realized that they were taking some time to get delivered. We go to the store to see why we haven't received the shoes yet and was told that the shoes weren't able to be fulfilled so I had to contact customer service to get my refund. I didn't understand that because I paid for my shoes in the store, but I contacted customer service. Customer service said they they couldn't issue the refund because I purchased the shoes in the store. I had customer service on the line with me while at the store and he told the store that they needed to be the ones to refund me. The store employee said that he couldn't because it wouldn't allow him to when he scanned the receipt. Customer service is escalating this to corporate but in the meantime I'm sitting here without shoes or my money. Now I have to inconvenience myself and dispute this with my credit card company.

I went in to get some shoes and socks for my husband. No one greeted me and did greet the man that came in way after me. Terrible customer service

I purchased a jersey for my son's birthday on November 17, 2025 because they advertised free 2 day shipping for the amount I spent. I received an email stating it would be delivered on the 19th (today). My son's birthday is tmrw. When I contacted them, they told me it's still being processed & sorry for the inconvenience. They said while they offer 2 day shipping, it's not a guarantee. Excuse me! When you advertise and confirm it with an email stating it, it's not guaranteed!?? I asked for compensation, I was told sorry they don't offer any..COMPLETE FALSE ADVERTISEMENT!!! VERY BAD BUSINESS!!!!

If you order online then you are possible about to make a mistake you're going to regret. Never again will I order online

I ordered a shirt online only to receive it with the security tag still attached and was told I need to go a near by store which is hours away from me to remove. The rep only apologized after I said I will leave a review, then said I can return the shirt and they will remove the security tag. What an inconvenience I was wearing the shirt today so why wait 2 weeks more plus to sent it back.