Diana W.
I purchased an item from Hibbett.com…Nike Men’s Sportswear Club Fleece Cargo Pants
I purchased an item from Hibbett.com for my son for Christmas. It was sold out everywhere else. When I ordered it there were like 3 stores selling it and 1 of them was in the UK, I considered it, but figured the customs cost would kill me. Another US store had jacked up the price to over $30 more than Nike (it is a Nike product). So Hibbett it is, I had shopped their stores before and trusted them. It said order today and get free shipping and it will arrive by Dec. 20th. So I did. I ordered on Dec. 10th. That gave them 10 days to get my order to me. Everything else I ordered on the 10th from other stores (Amazon, Dick’s, Bass Pro, etc) have all arrived. On Dec 16th I was worried about my item not arriving in time and no status update had been made so I decided to chat with customer service, He gave me no real information. Just told me it could take anywhere from 4-8 days to locate the item in a store and ship it out. So it should be shipping no later than Saturday. I said ok, if it ships on Saturday with the standard shipping of 3-5 days, I will get here by Christmas. So I let it go. I didn’t receive any updates until Dec. 18th when I received and email update that said it had been shipped. I clicked on the tracking and it said a label had been created but not yet shipped by UPS. I waited until the 21st and since no updates had been made to the tracking information, I contacted Hibbett again by chat about why it had not shipped. First he told me it would arrive on the 22nd, tomorrow. But I didn’t pay for expedited shipping so I was confused; also, the shipping information had not updated, it still said label created. I asked about that and he then told me it could take 3-4 days for tracking to update and to contact them again if it doesn’t update. It has already been 3 days of shipping not updating. So after repeating the same thing to me and not answering any of my questions he had me call them. I did and found out that my package was shipped but not by UPS, it was handed off to USPS and sent to Indianapolis. I am is St. Louis. They have to turn it around and send it back to me, so I should receive the Christmas Present for my son. The only thing he really wanted for Christmas. The main gift under the tree on Dec 27th. So I guess thanks to Hibbett, he will get to unwrap a picture of the item. I can’t even include the tracking information, because that is not accurate. I will never order from Hibbett again. And if anyone does order from Hibbett.com, don’t bother with the chat, because both times I chatted with customer service, they never answered my question, they just repeated the same thing over and over. Call the customer service line and wait forever on hold. The person I spoke with was very friendly, knowledgeable and helpful. It truly was not his fault the Hibbett dropped the ball on this one and he at least had information for me that neither the tracking or online chat could give me.