Hibbett SportsReviews of hibbett.com

I made an online order at Hibbett for Christmas gifts for someone who lives in a different state. One item never showed and I tried multiple times online to resolve the issue with no avail. I called to get help, the rep laughed on the phone, and said more than likely your claim would be denied, even though their records show and it shows online with order status that the item is still awaiting a carrier. The fact that no effort was put in to resolve the issue bothers me. I will NOT be shopping again and recommend others do the same.

There few selections of shoes and customer service tucked to the max . One said we have plenty of shoes but asked for at least 3 pairs oh we don't have that size . The jonesboro store is a joke I remember when they were there to help now they actually act like they don't want to make money. Yes I'm older so I don't really understand what happened to service!

Do NOT buy from them. Ordered a pair of shoes that were sold out everywhere(should have known it was too good to be true) received tracking and the second day of it being shipped out my shoes were seized by usps because it was counterfeit postage. I called customer service and they want to blame it on usps and there being a “glitch” on the tracking. So now I’m going through my bank and other means to get my money back because they won’t. Don’t bother with this company. It’s a scam.

They used counterfeit postage so USPS seized the package and I will not be receiving it. I requested a refund and no response.

*update as of Jan 15th 2024 Still be refund still getting the run around. NEVER EVER GO IN STORE IN MAGEE,MS AND OREER SHOES, YOU WILL NOT GET YOJR REFUND NOR SHOES HERE IT IS day 12 with no refund or shoes!!!!! On December 27th, 2023 I went into to return a pair of shoes and do a size change on two other pair of shoes I had purched on December 7th… I gave it a few days due to holidays etc. so on I had ordered other shoes from another store and they had arrived Jan. 3 (I ordered them Jan.1st) so I began to question where was my shoes I exchange in store that was suppose to be here within 3-5 days, normally get them within 3 days or less. So I called the Magee store and asked for the assisted manager who assisted me with this order. She asked me for information that she had never gave me, so she said she was placing me a on a brief hold and hung up, the next day k called back and asked for the manager, I was put on hold again and they hung up. So on Jan. 5th i went into Magee store to get answers, the young lady that was helping at the store (wasn’t her normal store) was able to tell me the shoes were in Alabama and gave me customer relation # and my order and tracking number, the manager was on break and told them to call her if she was really needed *tuh* so I called customer relation I was able to get to the bottoms of why I haven’t received my shoes, it was because my address was entere wrong by the assisted manager sho made sure I knew what was the assisted manager. So I was told they I would be getting a refund , I was told this on Jan 5th. So I gave them til Monday (today) Jan 8th to refund my money back to my card. So no money, no shoes and no emails or nothing. So I call customer relation and spoke with a lady name Ericka who claimed she was handling everything, she gave me case numbers, said she was entering a ticket and putting it in and I could go into the Magee store where I paid for the shoes and get a cash refund, (I paid with a card) so I did what I was told. I get to store and ask for a manager, it took her almost 15 minute to even come the back, need to remind you there were no customers and she come out talking in her cell, not business it was a personal call. So when she finally decided to help me, she said she couldn’t refund me, there was no information, no ticket submitted and she also went to call customer relation, I gave her order number. Tracking number etc. so after being in the store 45 minutes talking to atleast 5 different ppl from customer relation, one included a supervisor name Steven who told me there wa nothing he could do and transferred me back to a customer service agent, that agent name was Allison or something she told me that the ticket was submitted, and I would get a email with payment option, I asked her what did she mean and she said if I paid with a debit car that it would have to be paid back in a check which would take 3-5 business days for me to receive the email and 7-10 business days for me to receive t the check… No way she told me that and I didn’t pay with a check and just like I was told from customer relation that the store couldn’t give me back cash because I didn’t pay with cash, I was agreeing to them sending me a check and I didn’t oah with a check, and because I disagreed with it the customer agent hung up in my face. So I called back and spoke with Kathleena a supervisor, she assured me that I was getting wrong information about the cash in store refund, the 7-10 business days check and everything else I was told. She told me I would get a confirmation email 3-5 business days and then the refund process would start. Over never had this issue with hibbett sports and I Always always use them their literally my first go to for shoes. This has been a disaster and I hope my money want took by the person that took my order because she no longer works there. This is a terrible look and makes me never want to give my money to this company again. Beware of young ppl in these store handle your money .

This place sucks. Store in the mall in Altamonte Springs. I do not want to go here ever again. I bought a pair of shoes they wouldn't let me return without a box. This was a Christmas present and I have the receipt!!!!!!! Do NOT buy anything with this place

My wife got me some cleats for Christmas which was supposed to be new. She bought them back in late September. I didn't open the cleats until Christmas which is past their 60 days return policy. When I opened the package, the cleats were clearly used bc the bottom were dirty and there was some dirt still stuck on it. I contacted support and was denied partial refund bc it has been past the time frame. Great customer service right there. If I wanted used cleats, I would've gotten it from Facebook marketplace.

I will never order from Hibbett sports again! Ordered shoes in Dec 2023 never got the shoes no tracking number nothing! Had to call just for them to tell me that my order was lost in transit. Still waiting for a refund and it's Jan! They keep saying its processing but they have still not given my money back. Customer service is a joke.