HGreg.comReviews of hgreg.com

I purchased a used vehicle long-distance from HGreg Nissan Miami for approximately $23,000, and it was by far the worst car-buying experience I've ever had. I strongly caution other buyers, especially those purchasing remotely. From the beginning, my salesman Steven Martinez was difficult to reach, requiring repeated follow-ups just to answer basic questions and close the sale. After escalating through dealership management and ultimately contacting executive leadership, Albert from corporate Risk Management became my escalation contact. His communication was frequently defensive and dismissive, and I never received a response from any other executive I contacted. What should have been the dealership's most straightforward transaction of the year - an out-of-state cash buyer - became an almost 2-month-long headache of back and forth and chasing various contacts for basic requests. Even the closing paperwork had to be revised three times because, after weeks of speaking with me, Steven still didn't know my name. After HGreg had my money, obtaining basic information became even harder. They refused to provide any transparency regarding shipping—no carrier information, tracking or reliable delivery date. They also repeatedly refused to provide an official bill of sale. This became a significant problem when I needed to file an insurance claim shortly after delivery and my insurer required proof of ownership. Even my insurance adjuster couldn't get HGreg's finance department to return her calls. The same happened with my Virginia title and registration. HGreg refused to provide proof that paperwork had been submitted, tracking information or even the identity of the third-party processor. My permanent registration finally arrived nearly two months after purchase. Worst of all, less than a week after delivery, a body molding completely fell off the vehicle. Underneath it, body shops discovered extensive evidence of previous repair: numerous non-factory holes drilled into the door, previous refinishing and evidence that the molding had been glued back on. Three body shops examined it, and I am now facing approximately $5,000 to replace the affected door. This is especially troubling because the CarFax reported structural damage, so I specifically questioned Steven about this before purchasing and was assured that the vehicle did not actually have structural damage and that this type of notation was standard for auction vehicles. I relied on that explanation. To be fair, I cannot prove what HGreg knew about the prior repair. However, all three body shops told me they would be very surprised if a dealership thoroughly inspecting this vehicle hadn't noticed evidence of it. I did hire a private inspector to inspect the vehicle prior to closing; however, that inspector's focus was on mechanical soundness and a visual overview of the vehicle's body. HGreg's response? I bought the vehicle "as-is." They refuse to discuss the repair further. I understand what "as-is" means; however, I purchased the vehicle based on what was represented to me about its condition. Had I known I know now, I never would have bought it. Between the terrible communication, lack of transparency, documentation problems and now a ~$5,000 repair, I deeply regret doing business with HGreg Nissan Miami and strongly recommend prospective buyers take their business elsewhere.

Hgreg Orlando coerced me into purchasing the Elite Protection Plan for $1698 stating that exterior, interior, and windshield protection were all applied to the vehicle. Though I told them numerous times I did not want this plan they stated I had pay for it if I wanted the vehicle. Now that I have a warranty claim I’m told the protection was never applied to the vehicle and that they can’t apply the product to maintain the warranty though the reapplication of the protection is an explicit requirement to maintain the warranty they forced me into purchasing. Numerous calls and emails to the General Manager were not answered or returned. The company has scammed me out of hard earned money and has made no attempts to resolve the matter. They’ve instead pocketed my money and failed to uphold their responsibility according to the warranty terms. I’ve now lost over $1698 and the warranty they forced me to pay for.

I will make it simple - do not buy any vehicles from them poor quality and hidden issues with cars you buy from them

Hidden costs, Scammers and Bullies. Be careful. What’s advertised is not what’s on display(we had a guy texting us the car was available and when we hit the place they told us the car was sold). Unnecessary warranties are mandatory (you need to add ~$2K to any cost you see, the will also sell you warranties on top of the price and made you feel stupid if you don’t buy them). Store manager and Financial Advisor are bullies and don’t explain financials clearly (play with emotional intelligence and abuse the customers psychologically) and disrespectful. Store manager tried to pick a fight after we decided not to close the deal and insulted my wife. It’s really an unpleasant experience. I’d never go again nor recommend it to anyone.

they will steal from you 30% to 50% of the car value the worst experience in lifetime

I was a potential out-of-state buyer for a vehicle at the Orlando store. I can't even get a phone call returned, after leaving 2 voice mails requesting a call back. Also, the price of the vehicle is reasonable to me, until the $2200 in fees is added on. I see this company has over 40 locations in the US and Canada so they must sell to a lot of people. I won't be one of them.

If i could leave 0 stars I would. after purchasing my vehicle I had to put another $10,000 to get it fixed for a vehicle that supposedly received a multi-point inspection! With purchase you also receive a warranty for key replacement and other minor things. They have no idea how it even works. I called to get the information and was told to call the claims dept. What they don't tell you is you have to actually find a dealer that manufacturers your car and go through them. I would never recommend anyone to this dealership. And they do not inspect their vehicles no matter what they say.

I’m writing this as a civic duty to warn anyone considering H. Greg Nissan Kendall: turn around and never look back. Whatever you think you’re saving, you’ll spend twice that in time, stress, gas, and aggravation. IT STARTED BEFORE WE ARRIVED On our way to another dealership, we spotted their Tesla Model Y on AutoTrader and rerouted. We called ahead; the rep was “pretty sure” it was there. We pushed him to verify — he checked and admitted it wasn’t on the lot, and might arrive “next week.” They tried to lure us in for a car they didn’t have. First red flag. We negotiated with their salesperson Cinthia by text and phone, and once the car arrived, drove an hour and a half to see it. THE PROMISE THEY COULDN’T KEEP Their low-res video hadn’t shown the scratches, a significant dent, and peeling vinyl wrap. It had just rained, revealing condensation inside the brake light (which they likely didn’t know about either). Rather than adjusting the price, they promised to fix everything within one week. We’d already paid in full and waited in good faith. That decision cost us three trips, three hours of driving each way, and weeks chasing a car we already owned. THE BRAKE LIGHT A week later, Cinthia said it was ready. We drove 90 minutes back, got the keys, and immediately saw the brake light still didn’t illuminate when pressing the pedal. Cinthia, with full attitude, insisted it was fixed. We went to the service department together. After a 30-minute wait, they admitted they’d ordered the wrong part. Not one employee had pressed the brake pedal and looked at the back of the car before calling us — 30 seconds of effort, zero expertise required. THE RUNAROUND We took a loaner (about the only thing they did right) and drove nearly 2.5 hours home through traffic. Cinthia said the correct part was express ordered for Friday. Friday at 4:20 PM, she texted — beginning with “Good morning” — to say it hadn’t arrived. Saturday: same story. We were now over 10 days past full payment with no car. I personally called the dealership more than 10 times hunting down sales, service, and anyone who’d pick up. Cinthia repeatedly promised the general manager would call me. That call never came. DETAILS THAT SHOW HOW LITTLE THEY CARE When we discovered the car still wasn’t ready, we pointed out a cracked speaker mesh in the trunk — a $40–60 fix. Told it was sold as-is; refused without hesitation. The finance department didn’t know how to process a cashier’s check, asking us for the account number and how to cash it — at a dealership that handles transactions daily. When we finally got the car, it was handed over at 40% battery: not charged, not prepared, just pushed out the door. THE BOTTOM LINE H. Greg Nissan Kendall does not care about you. They make promises they can’t keep to avoid negotiating fairly, waste hours of your life across multiple trips, ignore your calls, and treat you like an inconvenience the moment your money clears. Instead of working with us on the price of a car with cosmetic issues, they promised repairs they couldn’t deliver — forcing three trips totaling nine-plus hours of driving for a car we’d already paid for in full, with no compensation, no accountability, no returned calls from management, and zero urgency from anyone. Cinthia should not be selling cars. The service department can’t perform basic quality checks. Finance doesn’t understand a cashier’s check. Management is too busy to call customers who’ve paid in full and still don’t have their vehicle. I’d give zero stars if I could. Do not buy from this dealership — not now, not ever.