juli R.
6 phone calls made and every single…
6 phone calls made and every single time told they could not transfer me to Tampa location. I was calling about a vehicle online shown in Miami area. Told vehicle could be brought to Tampa location for $149, but I have to go to store and complete paperwork. I explained its an hour and a half from me and I would like to discuss the buying process before the long drive. Told only fee is $1299 dealer fee. LIE. They force some in house $1499 warranty plus $699 service fee. Almost $3500 added. Also while trying to appraise my vehicle was told they "system is down"... Why build an entire so called appraisal section to the building just to use a computer? Absolutely NO TRANSPARENCY. The WORST car buying experience ever received. I stick with new or Carmax. I hope this company falls on its face. Almost four hours of driving and a day off work. To top all of this the vehicle I wanted to purchase was in the shop for airbag warning light along with a faulty shock. You'd think within the 3 weeks of calls someone would of cleared that up front.
