Hey RootedReviews of heyrooted.com

Hey Rooted’s customer service is outstanding! I had a couple of quirky questions about my order, and they responded quickly and kindly. They went above and beyond to make sure my experience with their website and plants was excellent. And not to mention—their plants are all stunningly green, healthy, and luscious. I can’t wait to keep filling my home with their greenery!

Nice selection of plants. I love the "pet safe" and "low maintenance" filters. Plants arrive to destination healthy and bushy. My necrotic thumb may be starting to turn green!

I wrote a review about not receiving an air plant and not being able to get through on the phone. Come to find out that was not the right phone number listed. John from Hey Rooted called and knows I did not receive it He did not make excuses, he handled it perfectly and knows I love his plants. I was able to get through with an email. Thank you so much John for calling. I knew something was off because we have been doing wonderful business together for a long time. Do not take my word for it. Go to the website and find yourself a gorgeous plant for yourself or for the plant lover in your life.

Received a damaged plant and I was issued a replacement in a timely manner.

I’ve been buying plants from Heyrooted for a few years now and it has always been a good experience! If I have needed to reach out to the staff they have been very helpful, friendly and accommodating. The plants are always beautiful and top notch

Had an issue with a few of my plants but they made it right and sent me out new ones right away. Definitely going to be purchasing from them again in the future.

Update: I received my plants, and I have to say I am very impressed with the size and condition of them! I have ordered plants online from a ton of places, and I have no complaints about any of them, but I can definitely say that I am MOST impressed with the plants from Hey Rooted. My medium size plants are much bigger than I expected and in perfect condition!! Absolutely LOVE them! ~ Excellent Customer Service!! Unfortunately they were sold out of one of the plants I ordered, so they emailed me the option to choose another plant or get a refund. Obviously I chose another plant! 🤭 I really appreciate that they reached out instead of just canceling and refunding my order. I'll be back to review once my plant arrives. I can't wait! 😊 🪴

I have been a customer for 3 years, I have bought over 2 dozens plants from them and all my plants come in healthy, and it great conditions, contacted customer service once and they were beyond helpful!