Hey RootedReviews of heyrooted.com

Hey Rooted has the best customer service I have ever dealt with. There was a problem with my first order, and I contacted the company about it. They were beyond helpful, and I am more than happy with the outcome. The order ( a gift) was delivered to my sister, who was delighted, not only with its stunning beauty, but also with how healthy it is. Hey Rooted gave her a lot of helpful suggestions about how to take care of it. I am certain it will give her much joy over the months, maybe years ahead. We ordered the purple hydrangea, and it is a gorgeous plant. It was delivered within just a few days of placing the order. I will definitely be ordering from this company again, and I will be recommending it to everyone I know. They are a wonderful company to do business with, and their plants are fantastic.

I just made my first purchase of the air purifying bundle. I wasn't able to access the directions for care and emailed customer service for help. They responded within a couple of hours and helped me get back on track. I was impressed. I can't speak to the longevity of the plants or service, but my initial experience has been positive.

The first few times I've ordered from them were great. The plants were well packaged and alive. I placed an order with them wanting to acquire one of the same plants I had previously purchased bc I forgot to bring it inside for the cold snap. I decided to buy a few other things since it was free shipping over 95 dollars. My box comes in and one of the plants completely came out of the planter pot they put it in and is ruined. No big deal since I know how package handlers can be. But then I dig further and see that I'm completely missing a plant. I sent pictures and an email promptly. Which was responded to buy offering replacements since the two missing/damaged ones were out of stock. Again, no big deal. Stuff happens. This however is where it goes completely downhill. I responded to the email asking if I could just comp a medium plant in place of the two small ones and that I would be okay with losing out on the rest of the money only for the fact that I really wanted to support them. They responded asking for pictures which I told them I already sent. I've sent numerous emails asking for help and even called their sister company trying to get in touch with them. It's really disappointing since I was amazed with the quality of plants I previously purchased and still have. I recommended them to anyone but now, unfortunately with no resolution and I'm out of money, I will make sure to steer people to another reliable, more reputable source for plants. Edit: they claim they didnt haven't anyone staffed on the weekend even though I was clearly communicating with two different people on Saturday.

I ordered 3 plants from Hey Rooted. One of my plants (watermelon peperomia) arrived looking pretty rough. The plant looked like it has been through some things either before it left the warehouse or some time during shipping. A few of the leaves had fallen off and some of the leaves that are still in tact were broken and looking kind of sad. My peperomia hope plant had lost a stem & some petals too when I took them out of the box. My Prayer plant looked great! I’m a novice plant owner so I was a bit concerned & emailed customer service. They were very kind & helpful and assured me that peperomias are resilient and offered advice on how to care for them. They also offered me a replacement plant or a discount code to reorder at the price of my damaged plants if I wanted & so I was satisfied with that. Grateful to have the option to replace the plants if these little guys can’t seem to bounce back but I’m hopeful. :)

The Hey Rooted team is outstanding in many more ways than one. I had placed an order for a Monstrose cactus but it seemed like it was taking longer to ship than usual. It stated that label was already created just waiting on the item. When I emailed them and let me know, they told me there was an inventory issues especially with the weather. The kindness and compassion they have, they offered me three options to choose from in order to resolve the issue. When I say I have been ordering plants from them for over a year, they have always been extremely kind and understanding. I tell people all the time about Hey Rooted they have sent me some of the healthiest plants I could ever imagine. Over 50% of collection is from Hey Rooted. I will always support them!! With their knowledge and care of the plants you couldn’t ask for a better company and they are reasonably priced as well. Thank you Hey Rooted for always making me feel apart of the community being a newbie in all of this!!!

I love the plants but the coffee is a little smaller than what I’d call a medium plant. I’m excited to see how the plants survive the next couple of weeks! The team was very responsive!

For my first order I had ordered a small money tree and a pothos. When they arrived they looked extremely sickly. I emailed customer service and included some photos, and they responded very quickly with solutions. I placed my 2nd order to replace the first and I am very happy with the product I received.

I received a plant damaged in our last winter blizzard. I took a picture, and notified the company and within 24 hours I received a choice of replacement plant or code for a new plant later. The company was so fast and so polite that I happily recommend Rooted for you plant needs.