TB
Plant Died That I Brought to Their Attention After Receiving
I have been plant parenting for over a decade so I have purchased from many other online retailers before. I ordered several plants over $100 value. They arrived in okay to good condition (some brown tips) but one of the air plants from the trio I bought looked crispy and brown like it was on its way out. I took pictures and emailed it to the company and they just referred me to their help section. Giving them the benefit of the doubt, I decided to see if I could just work with the plant. It's been in my bathroom with the other airplants. It's now a little over a month and just two days ago, I turned around and saw that one plant turned completely brown, shriveled up and died while the other two are still fine. In my past dealings, other online plant places will immediately fix issues. This was the first online retailer who told me there was no problem with the plant. I was about to write them to show them pictures that the plant didn't survive but after reading these Trust Pilot reviews, I don't have time to deal with a company that is non-responsive or lacks in customer service. I would rather this be a one time purchase from them. Three stars because I still have my other plants.