Hey RootedReviews of heyrooted.com

I’ve had a lot of issues with Hey Rooted’s delivery service company OnTrac. I ordered 3 plants. I received 2 of them within a week after 2 failed delivery attempts. Unclear what the issue was since my address was entered correctly and I live in a large apartment building on a main street and you can leave packages inside the lobby door with no door code. I’ve been waiting nearly 3 weeks for the 3rd plant. I had to contact Hey Rooted’s customer service because I could see the label was created but no activity happened for 2 weeks after that. Customer service said my order was being resubmitted to the fulfillment center. So then the plant was finally shipped. Then I get a text that OnTrac “attempted delivery” and was unsuccessful. Again, unclear what the issue is since we get numerous packages a day to this building by other carriers, and I confirmed my address was correctly entered. I was also home the whole day. I became skeptical they even actually tried to deliver, so I created a ticket with OnTrac. They’ve rescheduled my delivery for 3 days after the supposed initial attempt, so who knows what’s going on. The plant is probably dead at this point. I will not be using this service again in the future. I think the company grew too big, too fast. At the very least, they need to use a more reliable, reputable delivery service.

I am very unhappy with my order. My plant is significantly smaller than expected. The color is not true to what I believed it would be online. Further, the pot is not ceramic as was communicated to me, it feels like a cheap plastic and doesn’t work well as it is too large for the plant it came in. 0/5. They were unable to allow me to return my first (and last) order. Although customer service is prompt and professional they were unable to provide me the resolution I was hoping for. Revision: After posting a manager reached out to me and provided a full refund.

They've changed the name but this is the same VERY OVERPRICED company that took an order for 4 plants, all of which were out of stock, so after a week of seeing my package 'shipped' (yes they full on said they were on the way, the plants that didn't exist) I finally got ahold of CS who did their best to make it right. They earned the 2 vs a 1 star review. However the replacements, shipped during an epic heat wave, arrived with no indication on the package of live plants, no 'this side up', frozen dead and most of the soil on the bottom of the box. The only logical explanation for them being frozen is they'd been put in a refrigerated truck. Save money and headaches, shop literally anywhere else.

Unfortunately I purchased a plant in the winter. I received my Braided Money Tree, Xl, on January 2, 2026. I paid for winter packaging. The plant arrived with several leaves damaged with frostbite. The tree was stressed from the trip and cold. The winter packaging (only cushioned brown paper) was not sufficient in protecting the plant. The condition of the tree got worst. I had to remove all the leaves since they were dead and the tree itself does not look like it will survive. I was only offered a discount code for a future purchase and not a refund. I hope the next plant I buy is healthy. I was very disappointed since the reviews were good for Hey Rooted.

Ordered a plant and it arrived with what they described as “cold damage.” They said I was given the chance to add cold protection to my order and I didn’t, but that they’d send me another one with cold protection on the house. Cool. After a couple weeks I get the plant and it also has cold damage but much less. The branches look like they’ve been trimmed substantially for some reason, I don’t know why. Maybe to fit in the box? It looks weird, like maybe it wasn’t in great health to begin with. I live in California and they are based in Florida so I didn’t think I needed cold protection but apparently they won’t show the initiative on their own to ensure their product makes it to you alive unless you pay extra one quarter of the year — which is weird imo. Glad I was ordering for myself and not as a gift. Would have been so embarrassing — and I can’t help but think they’re banking on the sender never finding out that the recipient received a dead plant as their business model.

Ordered a Meyer lemon tree. Website was pushing to get on their mailing list offering 10% off the first order using a discount code and free air plants by clicking on a link in an email. Ok, I'll bite. The link didn't add on the free plants and the discount code didn't work. Sothat was a complete waste of time. Plant shipped a few days later, arrived in ok condition. A few brown leaves falling off, but no signs of pests or disease. It's still alive 1 month later so I can't complain about the actual product, only that the promo offer didn't work. Seen the reviews here and figured they already got my money, no reason to waste my time trying to get back 7 bucks. Would not use them again.

My”large” Audrey ficus was skimpy, had some brown spots, brown edges and two branches were cut from the top making it smaller than 3’ from the stem. It look like they were trying to fit it in the box. Hey Rooted measures from the bottom of the pot claiming plant is 4’. No instructions on care either. Customer Service answered my email that they are a small company, apologized for my disappointment and said it would grow, but did not offer any solution. I will have to wait and see what the brown spots are. They deleted my negative review and photos from their website as well.