Hey RootedReviews of heyrooted.com

Update 8/1/26: I had written this review before someone from their team reached out to me. When they reached out to me, they were very thoughtful, and understanding of my situation and experience, which I can deeply appreciate. My purchase experience was not great, and I'm obviously not going to be a future customer, but I do think it's worth noting (and to be fair) when a company reaches out in a thoughtful, direct, and courteous manner to address your issues. I would give them positive marks for circling back around with customer service. Bottom line: This company doesn't do the most basic and obvious things you'd think a plant company should do to ensure their plants arrive properly and healthy. In addition, it's very clear they manipulate the flow of their ratings allowing only good ones (usually only the 5* ones) to be published. Take a look at the recent publication dates of their lower scores. All but one of the plants they replaced were materially struggling to survive upon arrival. Packaging was abysmal when it arrived with dirt/soil everywhere and not even a "right side up" sticker on the outer box. The second set of plants were also materially unhealthy to the point where I took it to a local plant shop after the first week wondering if it was me. They confirmed how unhealthy the plants must have already been and repotted them to try and save them.

They have lovely plants, run by lovely people too. Thanks guys!

Very disappointed with my experience. My plants arrived with no soil at all and several broken leaves - completely unusable as received. For the price they charge, I expected careful packaging and healthy plants. I hope their customer service makes this right, but cannot recommend this company based on what I received.

I’ve had a lot of issues with Hey Rooted’s delivery service company OnTrac. I ordered 3 plants. I received 2 of them within a week after 2 failed delivery attempts. Unclear what the issue was since my address was entered correctly and I live in a large apartment building on a main street and you can leave packages inside the lobby door with no door code. I’ve been waiting nearly 3 weeks for the 3rd plant. I had to contact Hey Rooted’s customer service because I could see the label was created but no activity happened for 2 weeks after that. Customer service said my order was being resubmitted to the fulfillment center. So then the plant was finally shipped. Then I get a text that OnTrac “attempted delivery” and was unsuccessful. Again, unclear what the issue is since we get numerous packages a day to this building by other carriers, and I confirmed my address was correctly entered. I was also home the whole day. I became skeptical they even actually tried to deliver, so I created a ticket with OnTrac. They’ve rescheduled my delivery for 3 days after the supposed initial attempt, so who knows what’s going on. The plant is probably dead at this point. I will not be using this service again in the future. I think the company grew too big, too fast. At the very least, they need to use a more reliable, reputable delivery service.

I am very unhappy with my order. My plant is significantly smaller than expected. The color is not true to what I believed it would be online. Further, the pot is not ceramic as was communicated to me, it feels like a cheap plastic and doesn’t work well as it is too large for the plant it came in. 0/5. They were unable to allow me to return my first (and last) order. Although customer service is prompt and professional they were unable to provide me the resolution I was hoping for. Revision: After posting a manager reached out to me and provided a full refund.

They've changed the name but this is the same VERY OVERPRICED company that took an order for 4 plants, all of which were out of stock, so after a week of seeing my package 'shipped' (yes they full on said they were on the way, the plants that didn't exist) I finally got ahold of CS who did their best to make it right. They earned the 2 vs a 1 star review. However the replacements, shipped during an epic heat wave, arrived with no indication on the package of live plants, no 'this side up', frozen dead and most of the soil on the bottom of the box. The only logical explanation for them being frozen is they'd been put in a refrigerated truck. Save money and headaches, shop literally anywhere else.

Ordered a mini rose and the plant arrived with shriveled blooms and brown stems. The box was also partially crushed and the nursery pot was dented. I was able to prune away some of the dead and it looks like the plant is still alive. The biggest disappointment is that I emailed them 4 days ago to advise of the issue and still haven’t heard anything back.

I don't know where to start with my praises for Hey Rooted. I have limited space for indoor plants, and get little sun. So I was looking for indoor plants with colorful leaves since flowering plants never thrived. I purchased 4 plants that came securely packaged and in very healthy condition. Since I wasn't familar with these plants, I emailed Customer Service at least 6 times, and surpirsingly got answers immediatley. I have joked that I wish I had more room so I could purchase more from Hey Rooted. Seriously, I have never been happier with an online site. They are great!