The Pill ClubReviews of heyfavor.com

Started out okay but on my second refill they have been completely unresponsive. It says my shipment should have arrived 11 days ago, but it also says it’s been “preparing” to ship for like three weeks. Given this is a time when women’s rights are being taken away, it’s completely unacceptable to screw up someone’s birth control shipment. I will be completely out of birth control in four days and they won’t respond to me. Editing to say I have no idea why this review says I live in the Netherlands. I don’t. I live in the US.

Was still using "hey favor" when it was still TPC. The companys become a joke, they often send birth control late. When they do it often doesnt even align with their own gimmick. Not giving any "goodies" an on the rare occasion they do provide them the items have come to melted or busted open,etc. All that time spent making custom stickers and trying to push their crappy goods on people. They could spend actually getting pills to people on time.

I loved TPC and used them for some time. But the second they turned into "Favor" they went to complete garbage. I wouldnt be surprised if they had been bought out by a competitor because they couldnt be running the company into the ground any harder if they tried. Even if you had an active prescription, they just cancel it, make you pay for a $15 consultation fee, then say they can't prescribe you anything for whatever made up reason they choose. They demand you stop taking your pills but refuse to refund you money for the pills. They are demanding all of their patients go to a doctor, to get a prescription, then you have to send that prescription to Favor, they will have problems with it and make you submit it multiple times, they will reject your insurance multiple times for made up excuses, and eventually they will overcharge you to deliver it. At that point you could just have the doctor send it to a local pharmacy and you can get it for cheaper. Literally the whole point of TPC was to avoid having to do all of that and just get it delivered. They shouldnt be allowed to operate since they aren't able to do prescribe anything they advertise.

A few months ago I asked about getting a different prescription because I was breaking out badly when I'd never had a problem breaking out on bc before. They had me fill out a questionnaire about my health and it was no problem - they gave me new birth control which worked great. Flash forward a few months and I get a text saying I need to take another questionnaire. I go to take it and it says I don't need to take it because I already did. But then I get another text saying to take it so I take it anyway. I've had migraines in the past so I check the box for migraine - the question doesn't ask when or how long ago or how often. All because I answered yes about migraines my prescription gets cancelled and I'm told to see a doctor. About migraines he already knows about that happened over a year ago. They also tell me it's cancelled because I said I had migraines with an aura - I've never had an aura with a migraine and I never said I did. It'd be one thing if they'd asked if I'd had migraines recently and while on the same birth control but they didn't - it was a very broad question. I figured if anything they would reach out and ask some clarifying questions but they didn't. When I reached out and told them I don't have migraines with auras they didn't offer to fix anything or send me a new questionnaire - they just told me to see a doctor - about something my doctor already knows about! And then on their website it said I was still getting my next birth control prescription and it was in the process of getting filled. So I ask if I'm still getting that package or not before it gets cancelled in case I need to go get a new prescription from somewhere else and they just keep giving me the same message about seeing a doctor. It's like talking to a wall. It took me asking THREE times if my next prescription is coming or not since it still says it's getting filled before they told me no. I used to LOVE the pill club - I told my friends and coworkers about it so they could get it too. Since they switched to being Favor their customer service has been terrible. It takes them forever to answer and when they do it sounds like it's coming from a robot. Alexa sounds more like a human being than their customer service does.

When this was pill club the service was good. They would answer all my questions. I didn't even know they change until I logged in to renew my prescription. I tried asking a medical question starting on May 15th, they tell me to update my health information, I did. The next day they tell me to refill my prescription. I said I would (not needed until June) and asked a question about the pills. They sort of answer the next day. It is now May 19, no one has answered my medical question or even acknowledge it. I tried to ask again. They ignore my question and continue to push buying my new prescription. May 21st someone finally responds but they obviously didn't read my question or just read a little and they did the automated response. I ask again and no response to this day. I am really contemplating not renewing my prescription with them. The customer service is terrible.

Every since they switched names, it's clear their service has plummeted. The most appalling part of this is, they will never hold themselves accountable and fix their mistakes. Don't ever, EVER tell these brands you were mentally ill at any point in your life. The stigma is strong here. Not only is the renewal questionnaire extremely vague, but if you hint at having depression, they immediately ban you from using their service, and then refuse to do anything to fix it. I've been back and forth with them because one fateful misunderstanding of a vague and horrible unclear question led to the complete cancellation of my subscription, and they just throw up their hands and gaslight me. They talked about how they have very "strict" protocols and policies since they're an online medical service, but the questionnaire (which frickin determines if you can continue using their service) is so vague, dodgy, and unclear. Their ONE question on whether I've EVER had thoughts of unaliving myself, I decided to be honest and say yeah. Because a long ass time ago, at one point in my life, I was. BIG MISTAKE. Fricking.. Lie to them. Don't do what I did. I've been extremely clear with TPC that I even had a follow-up appointment with my physician a month prior and she and I confirmed that this birth control was the best one for me. And /their/ nurses, who don't know me and have never even seen my face, are telling me that they're "scared" of helping me. What the hell? How the hell do you think that makes me feel?? And so that's it. My cripplingly agonizing periods will make a comeback, my hormones will be unstable again, which will /now/ mess with my mental health, and I'm thrown back into trying to find an easy and accessible service that assuredly gives a damn about the people they serve. All over a fricking misunderstanding.

I was a longtime member of The Pill Club and absolutely loved the service I received with them for so many years. I was pretty well stocked up on oral birth control with a few months' extra supply and wasn't too worried when I received notification a few months ago that my prescription had expired. I updated as necessary and uploaded my new insurance info. Unfortunately, nothing was resolved. I just realized I'm down to my last month's supply so I logged in to try and get everything sorted out. I'm running into automated errors and "whoops" messages. Oh well, after many years I have settled down with a medical provider so I will just go that route, but goodbye Favor!

ETA: After TWO MONTHS of back and forth with these people, refusing TWO types of insurance, being sent the wrong links to fill out forms, being ignored, I finally got them to send me my prescription after paying out of pocket AND THEY SENT THE WRONG PRESCRIPTION!!! Avoid this service if you have any other options. This was great when it was TPC but since changing it is absolutely terrible. I've been jumping through hoops for 2 months trying to get my pills filled. Suddenly they don't take either of my insurance cards, Blue Cross or Care Source, even though my daughter just filled hers with the exact same insurance because she's on my insurance and they've been covering my pills without incident for the last 2 years. I'm also tired of the generic computer generated apologies and the links you send that don't work. This is the single worst customer service of any company I've ever dealt with.