The Pill ClubReviews of heyfavor.com

The Pill Club was great. I used the service for over 3 years and never really had any trouble. After the rebrand to Favor, the customer service and quality has gone way downhill. I reached out and didn’t hear back for 3 days. I called and got through to a representative after 5 minutes. Later that day, they finally responded back to my initial help request, and didn’t listen at all. Seek out a different company, because these people don’t care about anything other than money. Taking yours, and saving a buck of theirs.

To start off they made it easy to input all your info and get on a call with the medical team. OH IM SORRY not a call, a video conference as their medical team doesn’t have phones. -_- They recommended something that caused horrible side effects and when going in to change it they make it INCREDIBLY difficult to get in touch with the medical team. It’s been FIVE DAYS now with no real response from the medical team which btw is all through text. They will not allow me to video conference again since I already did that to start up with them, makes no sense at all when I need a new script!! Every time I call to check in and get an update as to where I am in their log of who to get to next I get the same unhelpful generic response that I am sure you will see posted in response to this comment. And if they tell you they “marked your file urgent” IT MEANS NOTHING! They did that for me day one and I’m still waiting to get just a script for a new Birth control that actually works. Save yourself the headache! The people who work there are nice but they don’t work for a great company. All they can do is give you the same answer every time and profusely apologized for not being able to actually help with anything!!

Used them when it was The Pill Club. Went to try and get more birth control again and they said I needed to fill out a questionnaire. It asked what my medical history WAS. I had a heart condition in 1999 but had surgery and have no had a condition since 1999. When I clicked a heart condition, a pop up came up and said “please verify that you have a heart condition”. I exited out because it was basically saying to confirm I still had one; so I thought maybe I misread the question. Nope, I read it again and it says what is your medical history. And to check off anything I’ve had in the past, so I click the heart condition again. And I thought it was odd but thought maybe it was a glitch on their end or I could explain in a box somewhere how I have not had this issue since 1999. Plus I’ve gotten birth control from them in the past. Then they say they can’t send me anything at all because of my medical history!! I tried texting them about this and get generic responses. So I email them and no help. They tell me they can’t override what the medical team has reviewed. I told them none of this makes any sense. Why would you ask for someone’s medical past and not verify if this person still has this condition or give them an opportunity to explain that they have had surgery for it. And if this was an issue, why did you guys give me birth control before? I’m 34 and I’ve been on birth control since I was 16. This company sucks. And now I’ll just be going to their competitor. Thanks for nothing, “Favor”.

Before the name change, I completely loved this service. I still do, but I wish they would go back to the old goodies they used to have such as small pieces of chocolate, lube, etc.. I received my package and opened it to find a sour warhead, small nail file, and 2 of the same abortion posters.

I had a great experience when this company was "The Pill Club." It all went downhill after the transition to Favor. My prescription expired without notice in February. In May, I was finally notified that I needed to fill out a new health questionnaire to update the prescription. After filling out the questionnaire, I received no updates for more than 2 weeks. Finally, I received a new message saying it was the wrong questionnaire and I needed to fill out a new one. I filled it out right away. It has now been 3 weeks since filling out the second questionnaire, and there still have been no updates. I have repeatedly reached out and only receive generic responses saying my questionnaire will be sent to their health team.

Edit: favor, this is not “rare” that shipments are late. Please read your other reviews. Shipments have been continuously late and still waiting for an email back to hear if next shipment will be sent on time. The idea is great but execution is terrible. I have not received the past few shipments until I am out of pills and contact them to see when they will be sent. Totally defeats the purpose of this. Currently looking for other providers. I was hoping after they switched to "favor" it would improve but so far it hasn't.

Everything was fine for a year, then they changed their name, website and now their service! My birth control pills were due to be delivered on May 20, now I'm out! They have not shipped anything! WHY even have this company IF you aren't even going to do what you promise to do? Favor? It's not a favor, it's a JOB! You offer a service, and you don't complete it even after you got paid from the insurance company that's called Fraud! Going to the State Attorney General with this one because I see plenty of reviews of the same merit and you guys had better get back to business or that's it!

Were totally fine for a whole year but when it came to reupping my prescription, they hardly notified me to the point I didnt even know it was time to do so, so I ended up without birth control and getting my period back (extremely painful). Then despite my health not changing since last year, they were not allowed to prescribe my old medication to me. Absolutely ridiculous. Very unprofessional since they didnt even tell me they were changing their name. I wouldnt recommend overall.