The Pill Club Reviews | Read Customer Reviews of heyfavor.com

The Pill Club Reviews | Read Customer Reviews of heyfavor.com

The Pill Club reviews

179 approved reviews, newest moderated first

Emily
Apr 29, 2020
I would put 0 stars if I could
I would put 0 stars if I could. This company has awful customer service. They texted me on the 13 that I was due for a refill then texted me a week later that they would no longer provide it to me. They waited a whole week so I had less time to figure out how I was going to get it.Then when I finally find a company to transfer it to the company reached out to pill club 3 different times throughout the week To transfer it and pill club never responded. I had to call pill club and chew them out to transfer it and they had no excuse for why they hadn’t done it. I almost missed getting my birth control because of them and had unnecessary stress I had to deal with.
Response from The Pill ClubJul 29, 2020
Hi Emily, we are so sorry to hear about your difficult experience with our services. We greatly understand the importance of timely responses and want to ensure you if you ever need to reach a member of our patient care team you can call us at (772)217-4557 and we will be happy to assist!
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cynthia
Mar 2, 2020
Changing the game
Before joining The Pill Club, I was paying $25/month for birth control even with good health insurance. I decided to join the pill club out of curiosity to see if they could offer me anything cheaper and I’m now getting a better birth control totally for free! On top of that, I love that they send a super cute package with stickers and chocolate inside.
Response from The Pill ClubJul 29, 2020
Hi Cynthia! We appreciate your positive review. Our packaging and free samples are catered with our customers in mind. We're happy to provide birth control in a simple and effective way, while also making it a little extra enjoyable! If you have any questions, please feel free to text in to "44872", call us at (772)217-4557, or email us at [email protected] !
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Hannah
Feb 13, 2020
Horrible customer service
Horrible customer service. Sure, the pills were cheap... and that’s it. They were so quick to respond when I was signing up, but then when the birth control they gave me started to cause side effects that worried me, their medical team took nearly three weeks to reply to me and were incredibly unhelpful as a whole.
Response from The Pill ClubJul 29, 2020
Hi Hannah, we are sorry to hear about your negative experience but appreciate you taking the time to provide this feedback. As a telehealth service, we understand the importance of being available to answer any patient questions or concerns. Because of this, our licensed medical and pharmacy staff are available by text should a patient need assistance. We certainly never want to have a patient experience such a signifcant delay with receiving a response regarding potential side effects of their birth control. This is something that our team would love to look into immediately. We encourage patients with outstanding concerns to give us a call at (772) 217-4557 so we can assist and help improve their experience with us.
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