Kareen N.
Favor has horrible customer service.
Ever since they rebranded to Favor, they absolutely suck now. They randomly ended my prescription and I’m trying to get a new one. They rarely reply to my messages and constantly ignore me. It’s been over a month since Ive requested birth control. Really disappointed. I will now look elsewhere for my birth control. Their customer service is horrible.
Response from The Pill ClubJul 9, 2022
Hi Kareen, thank you for your feedback! We strive to offer a convenient and accessible experience, so we appreciate you bringing these concerns to our attention. As a telehealth service, our policies are put into place to assure our patients that their health and safety is always our #1 priority. We understand how these policies can be frustrating in certain instances, so we do still offer options to those patients who or not eligible for a prescription through our service. Our pharmacy can continue filling and shipping directly to these patients with an active prescription from their local provider. We urge you to contact us directly through our secure message center: https://heyfavor.com/contact-us if you have additional questions or require further assistance.