heyabby.comReviews of heyabby.com

Ask a question and it got awesome answer from Jake.

Update. Receive replacement humidifier. The replacement does work, but the setting seems conflicting flip one toggle to turn on smart and another toggle to turn on smart agin with turning the top setting off, if they work properly they turn off and I have to toggle them off and on agin to get them to work. This is an all day thing -1 star that’s a lot work for a toggle. Turns off when it wants plants die because of it -1 star. ——————————————————- Edit: Upgraded one star to 3 stars, based on you caring and I appreciate you reaching out to me, about the dent, but I will not be able to send it back to you thought the RMA process, it’s to big of a gamble to see what comes back and in what shape. After looking at the dent for a long long time i’m guessing it’s from the straps that they use to hold on the dolly when they ship it judging by the location of the dent. The metal thickness is thinner than what I have in shop, so I’m sure it’s from the high-powered straps they use. Plus I already have parts coming to fix it my self. I do appreciate you wanting to make it right for me that always weighs heavy in my book. There is not fire here to put out I’m good, customer service was great 5 stars. Overall experience it’s a 3, well because of the shipping nightmare and the missing USB smart humidifier only received one but paid for two. This is my 1st impressions of your company, promises are there, but delivering said promises Is another story. I will still shop with you guys but In a very, very, very tone down version, to safe guard my self from losing time money and gear. Big orders should be Handel in more professional manor. The same amount of money with your company rivals and I would have gotten all my gear with nothing missing that is a fact not speculation. 3 stars is a fare review. ————————————————— Half and half 5 stars one box But 1 star on the other one. Well got 2 of them one of them is in excellent condition, no dings dents deformities door lines are correctly. Everything is perfect. However, the second one does have a defect within the metal in the inside on the lower bottom. The welding is separating from the door you can see from the paint. That’s not good quality control in my book, wood is smash on the back left side, thank God it does not affect installing the feet when I put them on. I’ve seen this on Discord from other users pictures the same deformity in the same spot. I don’t have the numbers of how many users this affect but I going to take a look into it and see if I can get some statistical numbers to see about this deformity in this particular location where the damage is. It’s more along the lines of quality control, and not damage. But it does cause light leaks which are visible which makes me feel bad and I don’t like to feel bad, and now have to buy some weather strips to fix a brand new item that came, think about that for a moment. Fixing a brand new item, maybe by their company standards this is a acceptable, but not for me it’s not I expect the item to come in the condition that it’s advertised in, not in any less especially for this type of money that paid. So know I have to wrap the box in a skin because I can’t stand the sight to look at the dent. It’s like looking at a dented Lamborghini off lot it really chap's my hide. I have seen other Abby box’s from the “Discord” and the damage was way more fare severe than mine, so I consider myself lucky. So if you’re thinking about ordering one of these you can “but just keep in mind” that there is probability of a 50/50 chance that your box that you ordered will have this deformity in the lower mid bottom of the door. I don’t want to send it back in fear of appraisal that the next unit I may get maybe in worse condition than this unit is in. So guess I’m just gonna have to live with, I shouldn’t have to though. Everything else synced up with the app works perfectly no hitch’s with both machines no problems at all whatsoever with the “APP”. I am happy that I didn’t order the OG or the Black edition considering, if the dent probability is gonna be the same, what would you wanna have dented Volvo or dented Ferrari? I like the company and I like the products that they sell, I will still do business with them, these review is for “NEW USERS” to make an educated intelligent decision on whether or not you should buy it or not. How do I feel about it? YES it’s worth it still even with the deformity, I would still buy it. But you may or may not feel that way about it that decision is up to you. There are on sale at the moment. I purchased two 420 boxes. Man I hope this helps new buyers.

If the machine itself isn’t top notch the help center most certainly is. Very very knowledgeable and worth more than what you pay honestly.

Super nice customer service and without saying it, seemed like their number one goal was to please the customer. I was very pleased how fast they got in contact with me during holidays due to the hectic orders and stuff like that, but i have nothing negative to say about the product or the service they provide.

There was an issue with the app not working with multiple hey abby devices. I brought this to the attention of customer support and they were able to roll out an app update with 2 weeks to fix the issue. The teams customer support has a great track record of responding within hours or a day.

So far so good.the hey abby ppl really helped me out.

There were two passwords on the router. I entered the wrong one. I love my 420 bucks having a great time with my first sprout. Great service. Thanks, Jake.

They stand behind what they advise! They said that they would refund my money if they did a holiday sale within 30 days of me making my purchase. They refunded me everything they said they would. My experience with this company has been nothing short of AMAZING!